Prescription Prepayment Certificate FAQs

General FAQs

Q. What does the PPC cover?

A. Any item prescribed on an NHS prescription, including elastic hosiery (including support tights supplied by a hospital).

Q. I have already paid prescription charges, but I did not get the proper NHS receipt.  Does that mean I cannot get a refund?

A. Only in exceptional circumstances can a refund be given without the proper NHS receipt FP57.  If there was a reason for not getting the FP57 receipt, write to:

Service Improvement Team
NHS Help with Health Costs
PO Box 854
Newcastle Upon Tyne
NE99 2DE

explaining the reason and send any proof of payment you have (e.g. a till receipt).  A Service Improvement Advisor will consider the claim.

Q. I am now entitled to free prescriptions on age, medical, maternity, low income, or benefit grounds. Can I have a refund of what I paid for the PPC?

A. It depends on how long you have had the PPC, how long it was for and, if you pay by Direct Debit, how much you have paid.  For more information call us on 0300 330 1341, e-mail us at nhsbsa.ppc1@nhs.net or write to:

Policy Refunds
NHS Help with Health Costs
PO Box 854
Newcastle Upon Tyne
NE99 2DE

Q. My spouse has died, but they still had a valid PPC.  Can I claim a refund?

A. Yes. Return the PPC with a copy of the death certificate and a letter of explanation, to:

Policy Refunds
NHS Help with Health Costs
PO Box 854
Newcastle Upon Tyne
NE99 2DE

Q. Can I have my certificate post-dated or back-dated?

A. Yes, you can ask for the PPC to be post-dated or back-dated by up to one month.

Q. Can I backdate the certificate more than one month?

A. No.

Q. I have a PPC and have changed my name or my name is incorrect. Do I need to notify you?

 A: If the name is incorrect and it is our error then it can be changed, otherwise write to us quoting the PPC certificate number and enclose a photocopy of proof.  For example:

Recently married – Marriage certificate
Divorced – Decree absolute 
Name change by Deed Poll – Deed Poll letter from solicitor.

Letters should be addressed to:

NHS Help with Health Costs
PO Box 854
Newcastle Upon Tyne
NE99 2DE

Direct Debit FAQs

Q. I want to pay by Direct Debit – when will I get the PPC?

A.  Direct debit customers should expect to receive the PPC  7-10 days after the 1st  instalment has been collected..  We cannot issue the PPC before the first collection date.

Q. What happens once the Direct Debit has been set up?

A.  You will normally receive confirmation in writing within 3 working days.  The company name that will appear on your bank statement will be NHSBSA PPC

Q. Can I choose the date in the month on which instalments are collected?

A.  You cannot choose the date of the first collection, to ensure we can issue the PPC as soon as possible.  Once the first collection is made you can conact us to change the date in the month on which collections are made.

Q. What happens if I pay by Direct Debit and an error is made?

A.  If an error is made by the NHS Business Services Authority or your Bank or Building Society you are guaranteed a full and immediate refund from your branch of the amount paid.

Q. Can I cancel my Direct Debit payment?

A.  You can cancel a Direct Debit at any time by writing to your Bank or Building Society.  Please also send a copy of the letter to us.