Employers: Pensions Online Helpdesk.
The Pensions Online Helpline will be closed for half an hour from 10:30am to 11.00am every Thursday for training purposes. Please accept our apologies for any inconvenience this may cause you. You can continue to use the email facility during this time, Polhelpd@pensionsagency.nhs.uk.
Contact us:
Employers in the NHS Pension Scheme can contact us with any member specific enquiries and questions via our contact page.
Before you contact us with your enquiry, please have a look on this website; your answer may already be within our pages. The FAQs section covers questions our call centre is most frequently asked. Simple answers are provided with links to further information. You can also use our search facility.
If you have an enquiry about Your NHS Pension Choice exercise then please use the Choice Employer Helpline number below:
Choice Employer Helpline: 0300 123 1701
By Telephone:
Employer Helpline, general enquiries 0845 610 1119.
Opening times;
8.00am to 6.00pm - Monday to Friday
Pensions Online, technical enquiries 0870 011 7108
Member helpline 0845 421 4000
Opening times;
8.00am to 6.00pm – Monday to Friday
Stationery Order line (Forms and Booklets) 0300 123 1002
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For Queries relating to Xafinity Paymaster forms and Direct Debits, please see the contact details below
GP practices only : Queries regarding GP1 forms and Direct Debits telephone Xafinity Paymaster on 01253 774476, 01253 774660 or 01253 774868
All other EA's : Queries regarding RFT1 forms and Direct Debits telephone Xafinity Paymaster on 01253 774521, 01253 774522 or 01253 774717
Direction's : Queries regarding DIR6 forms and Direct Debits telephone Xafinity Paymaster on 01253 774521, 01253 774522 or 01253 774717 |
By email:
Employers@pensionsagency.nhs.uk - For your general employer queries
Datacleanse@pensionsagency.nhs.uk - For your data cleanse queries
ESR@pensionsagency.nhs.uk - For your ESR queries
polhelpd@pensionsagency.nhs.uk - For POL Helpdesk
Contact Address:
NHS Pensions
Hesketh House
200-220 Broadway
Fleetwood
Lancashire
FY7 8LG
The NHS Employers Organisation:
For more information regarding the NHS Employers Organisation then please use the link below:
http://www.nhsemployers.org/