Practice visits and requests for individual patient examinations

Types of visits

 

  • Targeted practice inspections in England and wales
  • Dentist’s request (for an independent 2nd opinion)
  • Complaint resolution

Practice Visits

Dental Services no longer provide routine moitoring of primary dental care services in England or Wales, including routine practice inspections.

However, health bodies have an obligation to monitor the performance of primary dental care services in their areas. Clinical Services can provide health bodies with direct clinical evidence of the quality of patient care and record keeping by examination of a selected cohort of patients and records, either at a practice or at a clinic, arranged by the health body.

Visits may also be arranged for a practice inspection at the request of a health body. Formal practice inspections are carried out by Clinical Advisers, at the request of a health body and may be as a result of concerns raised by patients or practice staff. All Clinical Advisers hold the Faculty of General Dental Practitioners (UK) Certificate of Dental Practice Appraisal.

Should a health body have an urgent request for a practice to be prioritised, please contact either the Helpdesk by letter or e-mail nhsbsa.dentalservices@nhs.net  for the attention of Clinical Services; or the local Clinical  Adviser for their area.

Requests for individual patient examinations

Dentists

If you would like to request a second opinion from a Clinical Adviser either because you are having a clinical disagreement with a patient or you would like help with a treatment plan, you may do so by asking for a “Dentist Request”. In order to arrange for this to be done, you must obtain a D7 form either by following link below or by contacting the Helpdesk by letter or e-mail nhsbsa.dentalservices@nhs.net

D7

Health bodies

A health body may request a patient examination by a Dental Services clinician for situations where an independent clinical opinion is sought. This may be:

  • Complaint resolution where local resolution has not been successful
  • Where assessment of the appropriateness and quality of treatment is required.

Requests should be made using a D7a form either by following link below or by contacting the Helpdesk by letter or e-mail nhsbsa.dentalservices@nhs.net

D7a

Patients

At present, we are unable to accept requests from patients for examination by one of our Dental Services clinicians, for any reason. If you are experiencing problems with your dentist about treatment that you have received you can make a complaint to the dentist who provided your treatment or to NHS England, or local health board in Wales.

For more information on how to make a complaint about NHS dental treatment in England follow this link: NHS complaints process .

For information about how to make a complaint about NHS dental treatment in Wales follow this link NHS complaints process Wales