How to complain about your dentist

The Dental Reference Service (DRS) is responsible for monitoring NHS dental care in England and Wales and providing reports on all NHS dental practices. The DRS is part of the NHS Business Services Authority (NHSBSA).

The DRS carries out impartial, independent examinations on selected patients at dentists' surgeries, as part of the overall NHS Quality Assurance programme. All NHS dentists are monitored in this way.

The DRS has a team of about 60 Dental Reference Officers (DROs). They are all qualified dentists and have spent many years in general practice before joining the DRS. Every year our DROs receive comprehensive training on current clinical developments from the leading dental universities.

If you have any concerns or complaints about NHS dental treatment you have received, see details of the actions available to you under the NHS complaints procedure.

If your complaint is about privately provided treatment, please contact the General Dental Council.

If you wish to find out more about patient charges or whether you are entitled to free treatment, please find HC11: Are you entitled to help with NHS charges or HC12: Charges and optical voucher values.

For more information about how NHS dental services in England work, including how to find an NHS dentist, what treatment you can expect and how much it will cost click on this link NHS dental services in England