General Publications

NHS Security Management Strategy

• A professional approach to managing security in the NHS (PDF 851KB)

Conflict Resolution Training

• Conflict resolution workbook (PDF 885kb) 
• Conflict Resolution lesson plans (PDF 53.3kb)
• Conflict resolution training for NHS ambulance services - Frequently asked questions (PDF 112KB)
• Conflict resolution training for NHS ambulance services (PDF 476KB)
• Conflict resolution Training Guidance (PDF 117KB)
• Conflict resolution refresher training (PDF 41KB)

Directions

• NHS Business Services Authority Amendment Directions 2011 (PDF 44KB)
• Directions to NHS bodies on measures to deal with violence against NHS staff 2003 (Amendment) Directions 2006 (PDF 74KB)
• Directions to NHS bodies on measures to deal with violence against NHS staff 2003 (PDF 207KB)
• Directions to NHS bodies on security management measures 2004 (Amendment) Directions 2006 (PDF 57KB)
• Directions to NHS bodies on security management measures 2004 (PDF 48KB)

Local Security Management Specialists

• Foundation level training for Local Security Management Specialists (PDF 81KB)
• Local security management role description (generic) (PDF 115KB)
• Local security management role description (pct) (PDF 116KB)
• Local security management role description (ambulance) (PDF 103KB)
• Local security management role description (mental health + learning difficulties) (PDF 125KB)

Promoting Safer and Therapeutic Services

• Promoting Safer and Therapeutic Services - Implementing the National Syllabus in Mental Health and Learning Disability Services (PDF 418KB)

Statistics

• Violence against NHS staff figures (per 1000) (09-10) (PDF)
• Violence against NHS staff figures (per 1000) (08-09) (PDF)
• Violence against NHS staff figures (per 1000) (07-08)
• Violence against NHS staff figures (per 1000) (06-07) (PDF 78KB)
• Violence against NHS staff figures (per 1000) (05-06) (PDF 40KB)
• Violence against NHS staff figures (per 1000) (04-05) (PDF 39KB)
• Conflict Resolution Training&PSTS figures 2004-08 (PDF 264KB)

Violence Against Staff

• Cost of violence against staff (07-08)
• Prevention and management of violence where withdrawal of treatment is not an option (PDF 670KB)
• Editable appendices (DOC 123KB)
• Tackling violence against staff (2009 update) (PDF 358KB)
• Not alone - A Guide for the Better Protection of Lone Workers in the NHS (PDF 201KB)
• Non-Physical Assault Explanatory Notes (PDF 370KB)
• Offensive weapons guidance (PDF 173KB)
• Physical Assault Reporting System Form (DOC 250KB)
• Procedures for placing a risk of violence marker on electronic and paper records
• Annex 2

Consultation Documents

• Marking the electronic care records of violent patients (PDF 191KB)
• Editable annex (DOC 102KB)

Property and Assets

• Security of prescription forms (417KB)
• Annex B (DOC 70KB)
• Annex H (DOC 98KB)

• Security of Car parks
• Annex C
• Annex D

Other

• Explanatory notes for NHS security management roles and responsibilities (PDF 54KB)
• A code of practice for the use of powers to counter NHS fraud and security incidents (PDF 110KB)
• Safe and Secure: How you can help the NHS protect itself (PDF 280KB)
• Complaints Procedure
• Physical Intervention: Reducing Risk