This accessibility statement applies to the GP experience survey website.
This website is run by the NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using browser functionality
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- listen to most of the website using a screen reader (including the most recent version of NVDA)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible, as the link to the privacy policy is duplicated on the cookies page.
How to request content in an accessible format
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, you can contact us by:
Email: accessibility@nhsbsa.nhs.uk
We’ll consider your request and get back to you in 5 working days.
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:
Email: accessibility@nhsbsa.nhs.uk
This inbox is only for accessibility queries. This inbox is not for technical queries or IT problems. If you have a query that is not about accessibility, go to the ‘Contact us’ section of this page.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contact us
For all queries not accessibility related, you can contact us by:
Email: england.gpaccess@nhsbsa.nhs.uk
Technical information about this website’s accessibility
The NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
The link to the privacy policy is duplicated on the cookies page. Duplicated links can cause confusion to screen reader users. This fails WCAG 2.1 success criterion 2.4.4 (Link Purpose).
We plan to fix this accessibility issue. When we publish new content we’ll make sure to meet accessibility guidelines.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.
Every new released website will be designed, built and tested to meet ‘AA’ standards by default.
Preparation of this accessibility statement
This statement was prepared on 18 May 2021. It was last reviewed on 8 December 2021.
This website was last tested on 11 November 2021. The test was carried out by NHSBSA team.
We tested all of the website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.
We run each webpage through automated Wave, Lighthouse and Axe accessibility tools then manually test with screen readers (NVDA) and standards checklists.
These checklists contain standards that have been compiled using WCAG, the NHS service manual, and the Government Digital Service (GDS) guidance