Skip to main content Skip to footer

Coronavirus (COVID-19) information for Dental contracts

Information, guidance and FAQs to support providers, performers and practice staff with changes for coronavirus (COVID-19).

Dental contracts in England

Coronavirus (COVID-19) Workforce Data Collection Form - England only

The NHS’s response to coronavirus (COVID-19) is not yet over and practices should continue to follow government, public health, and NHS England and NHS Improvement guidance. 

The monthly retrospective workforce return, which the NHSBSA have been asked to implement and collect on behalf of NHS England and NHS Improvement, provides information to NHS England and NHS Improvement regional teams and local commissioners about the status of the dental practice workforce during the pandemic. 

The expectation is that this form is completed while NHS dental providers continue to receive ongoing monthly contractual payments and move to full recovery and restoration of dental services.

Log in to Compass to complete the new Workforce Data Collection Form, or read our help resources:

COVID-19 Workforce Data Collection Form common errors (PDF: 239KB)

COVID-19 Workforce Data Collection Form guidance (PDF: 741KB)

COVID-19 Workforce Data Collection Form FAQs (PDF: 135KB)

COVID-19 Workforce Data Collection Form WTE calculation tool v14.1 (Excel: 940KB)

Coronavirus (COVID-19) Triage Form - England only

NHSBSA been working with dental system suppliers to allow COVID-19 triage forms to be transmitted directly from your practice management system (PMS).

The Compass changes are due to be live on 1 December 2020 and NHSBSA will be able to accept COVID-19 triage submissions from PMS systems from this date.

If the PMS supplier software you currently use for transmitting your dental submissions has not yet provided their triage update for you, please continue to use the Compass eForm.

For contracts not using PMS software please continue to use the Compass eForm for triage submissions.

Further information on these changes and the impact of these changes is available in our updated guidance and FAQ documents.

COVID-19 Triage Form guidance v5.0 (PDF: 1.4MB)

COVID-19 Triage Form FAQs for Mandatory Services v5.1 (PDF: 175KB) 

COVID-19 Triage Form FAQs for Orthodontic Services v2.1 (PDF: 172KB)

Coronavirus (COVID-19) pay concerns declaration - England only   

The expectation from NHS England and NHS Improvement (NHSE&I) during the coronavirus pandemic is that practice owners are required to ensure that all staff, including associates, non-clinical and others, are continued to be paid at previous levels prior to the pandemic.

If you have concerns that these expectations are not being met by your employer and are a Performer working on an NHS contract in England, a form is available for you to complete in Compass.

  1. Select 'COVID-19' on the Compass front screen
  2. Select 'COVID-19 Performer Pay Concerns Survey'
  3. Select 'Start New Form'

If you're not a dental performer and have concerns that these expectations are not being met by your employer, and you work on an NHS contract in England, complete our online survey.

Any issues should be dealt with through a local resolution with your employer or with advice from your representative bodies.

This information is being collected by the NHS Business Services Authority (NHSBSA) on behalf of NHSE&I and the information collected is to help understand the levels of pay concerns within the profession.

Any personal data submitted will not be shared with providers or NHSE&I. To help you understand how we handle the data, read the Coronavirus (COVID-19) pay concerns form (PDF: 112KB).

Coronavirus (COVID-19) Repository of Information - England only

Documents have been prepared by NHS England and NHS Improvement containing useful links to important guidance and resources published by various organisations.

Mandatory Services Repository of Communications (PDF: 169KB)

Orthodontics Repository of Communications (PDF: 175KB)

Coronavirus (COVID-19) PPE Reimbursement – England only

The guidance on claiming reimbursement for PPE published on 17 December 2020 by The Department of Health and Social Care (DHSC) recognised that “not all settings undertaking NHS services received PPE from central supplies when they needed it” and as such, there may be additional cost pressures where dental providers have been required to purchase COVID-19 PPE.

As the cost pressures of these additional PPE purchases may not have been alleviated by the receipt of their full contractual payment each month, DHSC is offering providers the opportunity to make a claim for re-imbursement. 

The NHSBSA, on behalf of DHSC, will administer these payments via Compass. Pre-payment checks will be performed by the NHSBSA, Commissioning Support Unit (CSU) and DHSC. 

Log in to Compass to complete your claim or read our help resources:

PPE re-imbursement guidance for Dental Contract Providers (PDF: 145KB)​​​​​​

Dental contracts in Wales

Latest information on the coronavirus de-escalation produced by Welsh Government.

Restoration of Dental Services (NHS) In Wales September 2020 (PDF: 184KB)