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28 day reattendance activity reviews

This review looks at how many patients re-attend their dental practice within 28 days of receiving treatment. 

There may be reasons for some short periods between courses of treatment, but the review helps us to understand why some providers have higher rates.

How it works

As part of the review all providers are given a report of their 28 Day Re-Attendance (28DR) rate. 

Providers with higher rates are asked to supply a sample of patient records for us to review. This allows us to:

  • understand the reasons for high rates of 28DR claiming
  • raise awareness of the potential risks around 28DR claiming
  • allow providers to review and correct their claiming procedures
  • provide assurance that inappropriate claims are identified

Where inappropriate claims are identified, we’ll seek financial recovery and refund any patient charges.

Quarterly reports

We issue quarterly reports via COMPASS to all providers that illustrate the national, regional and contractual rates of 28DR claiming. The reports also show quarterly changes in rates at contractor and performer level.

These are provided to help you monitor your 28DR rates and identify if any action is required. 

View the 28DR quarterly example report (PDF: 139KB).