Each year the NHSBSA surveys a random sample of patients asking them to complete a brief questionnaire. The typical volume for these questionnaires is around 150,000 across England and Wales.
The questionnaire seeks to establish:
- that the patient exists
- that the patient attended the dentist on the dates reported
- that treatment appropriate to the band claimed was provided
- that the patient paid an appropriate charge and understands the charge bands
- overall levels of satisfaction with NHS treatment received