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Patient questionnaires

Each year the NHSBSA surveys a random sample of patients asking them to complete a brief questionnaire.  The typical volume for these questionnaires is around 150,000 across England and Wales.

The questionnaire seeks to establish:

  • that the patient exists
  • that the patient attended the dentist on the dates reported
  • that treatment appropriate to the band claimed was provided
  • that the patient paid an appropriate charge and understands the charge bands
  • overall levels of satisfaction with NHS treatment received