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About Annual Benefit Statements (ABS)

Information on your ABS and how to access it.
 

Annual Benefits Statements (ABS) are available to NHS Pension Scheme members working in:

  • Direction Bodies
  • smaller NHS organisations, such as GP practices

An ABS is different to a Total Reward Statement (TRS). You’ll not receive the employment or local benefits information as this is provided by ESR.

An ABS will provide you with an overview of your pension benefits. We base this on information provided to NHS Pensions by 31 March each year.

It'll include information such as:

  • pension
  • lump sum
  • survivor pension
  • membership and pay
  • contributions
  • death benefits and nominations

The statements will be accessible online via the Total Reward Statement portal. More information is available in this interactive guide to accessing your statement.

Watch our video to find out more about your ABS statement.

 

How do I access my Annual Benefit Statement?

You can access your ABS through the Total Reward Statement portal. Enrol and log on via the Government Gateway.

Before you enrol for Government Gateway:

To access your ABS, certain information must match with the information that your employer holds.

The matching information should be your:

  • surname
  • initial
  • National Insurance number
  • postcode
  • date of birth

Contact your employer if this information has changed and their records need updating.

Once you've done this, you can start the registration process.

If you don't have a Government Gateway user ID

You'll need a Government Gateway User ID and activation code. To do this:

  1. Visit the Total Reward Statement portal.
  2. ‘Log in or register’ on the homepage.
  3. ‘Log in’ under ‘New Government Gateway User’.
  4. Enter personal details.
  5. It'll generate a 12-digit Government Gateway User ID. Take a note of it, as this is your username.
  6. Follow the instructions and you'll get an activation code in the post.

This should take 5-7 working days and will be sent to the address that your employer holds for you.

If you do not receive an activation code within 28 days of receiving it, you'll need to request a new one.

Your activation code will expire if you do not use it within 28 days of issue. If this happens, you'll need to request a new code by contacting the TRS helpline on 0300 330 1351.

Once you have the activation code:

  1. ‘Log in or register’ on the homepage.
  2. Follow the instructions under ‘Existing Government Gateway User’. This will take you back to the home page.
  3. Enter all your details again by accessing the ‘log in or register’ button.

You'll then be able to view your statement.

More information is available in this interactive guide to accessing your statement.

If you already have a Government Gateway user ID

You can use your Government Gateway user ID to access your statement. You must also enrol for the Total Reward Statement portal before you can get access.

To enrol:

  1. Visit the Total Reward Statement portal.
  2. ‘Log in or register’ on the homepage.
  3. ‘Log in’ under ‘Existing Government Gateway User’.
  4. Enter your User ID and password.
  5. Follow the instructions and you'll get an activation code in the post.
  6. Once you have your activation code, follow the same steps. You'll go back to the homepage.
  7. Log in and enter all your details again.

You'll then be able to view your statement.

More information is available in this interactive guide to accessing your statement.

Problems accessing Government Gateway

If you have trouble using Government Gateway, it may be a common problem, such as:

  • being unable to register with Government Gateway
  • having trouble enrolling on the Total Reward Statement portal
  • having forgotten both your Government Gateway User ID and password

There is support on the Total Reward Statement portal help pages.

You can also contact the TRS helpline on 0300 330 1351. This team can help with issues you cannot resolve yourself.

Forgotten Government Gateway login details

If you've forgotten your Government Gateway login details, go to the Gateway Help Forgotten Login page.

After registering with Government Gateway to use the Total Reward Statement portal

Once you have received your activation code through the post, you can log in using your registration and login details on the Total Reward Statement portal.

Unable to sign in to Government Gateway after registration

Check the details that you're entering are correct.

If you still have problems, submit a query via the portal or call the TRS helpline on 0300 330 1351.