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Basic E Reporting Training is available to new or existing users of the system who have not previously received training.
E Reporting Basic training is aimed at people who have not used E Reporting before or who have only had limited use of the system since their initial training. These training sessions focus on templates and dashboards to provide users with hands on, business focused support designed to give them the confidence to use the system effectively.
If you are interested in Basic training then please contact your local Customer Liaison Manager for an update on training in your area.
It is a prerequisite of any E Reporting training that you have an E Reporting licence
E Reporting basic training
All invites and emails about the training and licences will be sent by email to all those who have registered an interest in E Reporting or who are already on our database and receiving E Reporting updates. If you are not already receiving these updates and would like to be added to the list please contact your Customer Liaison Manager
Each primary care organisation is entitled to five licences. There are currently over 500 E Reporting licences in circulation within primary care organisations.
Each licence holder will have the opportunity to receive a single full day’s introductory training provided free of charge to familiarise him/herself with the system and these are supported by our Dental Data team and Customer Liaison Managers.
Licence agreements for eReporting have been implemented to provide appropriate safeguards, controls and alerts in respect of the use of contract level data. They also help us to maintain a comprehensive list of authorised users within our systems to assist with updates, training events and to ensure correct use of the system to comply with Information Security regulations and software licence conditions.
If you are unsure how many licences your PCO currently has, please contact firstname.lastname@example.org who will be able to advise you.
It is up to each group of contacts at each PCO to decide who should receive the additional licences.
Please see the Licence Criteria for more detailed information about who should receive the licences and how to nominate your PCO additional eReporting licence holders.
Please note: All licence requests will be dealt with on a first come first served basis and we can only accept requests by email.
How to transfer an eReporting licence
If you wish to transfer your eReporting licence to another person in your organisation or one of your current eReporting licence holders has left please contact email@example.com as they can assist you with the handover of an E Reporting licence.
Support and feedback
Users are supported through a help line provided by the Dental Data team. They are available to provide support with:
- using templates
- report building
- general E Reporting queries
- password/logon issues
- transfer of E Reporting licences
- Introductory tours of the system
The team can be contacted on firstname.lastname@example.org
We are keen to get as much feedback from users and potential users as possible. Please let us have your views by clicking on the Feedback link on E Reporting or by emailing email@example.com
We also regularly invite our users to provide feedback in the form of structured online questionnaires. We would very much appreciate you taking the time to complete a questionnaire if you receive an invitation to do so.