This website is run by NHS Business Services Authority. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 400% without the text spilling off the screen
- navigate most of the website using just a keyboard
- listen to most of the website using a screen reader
We’ve also made the website text as simple as possible to understand.
How accessible this website is
We know some parts of this website are not fully accessible:
- Users accessing this website are authenticated using an external product, Microsoft Azure Active Directory software. The login pages, managed by Microsoft, do not currently meet AA standards and are not fully accessible to users using screen readers.
- You cannot navigate the website using speech recognition software.
- The feedback survey attached to the site does not meet accessibility standards.
What to do if you cannot access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact us by:
Phone: 0191 203 5318
We’ll consider your request and get back to you in 5 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we’re not meeting accessibility requirements, you can contact us by:
Phone: 0191 203 5318
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
You can contact us by:
Phone: 0191 203 5318
We also provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Call us on 18001 203 5318.
Technical information about this website’s accessibility
NHS Business Services Authority is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
It’s not possible to navigate the website using speech recognition software. This does not meet WCAG 2.1 success criterion 4.1.2 (Name, Role, Value) & 4.1.3 (Status Messages). We plan to fix this by September 2020.
- The feedback survey attached to the site does not meet accessibility standards. We plan to either fix or replace it with an accessible feedback service by December 2019.
On authentication login screens, screen readers do not work fully during authentication which may cause problems or confusion. These issues include:
- Some linked images on the authentication screens do not have alternative text. This does not meet WCAG 2.1 success criterion 1.1 (Non Text Content). As the authentication method is an external product, we've raised this with Microsoft and asked that they make improvements so that it meets WCAG 2.1 standards.
- Some controls and elements on the authentication screens do not have associated or corresponding labels. This does not meet WCAG 2.1 success criterion 2.4.6 (Headings and Labels) and 3.3.2 (Labels or Instructions). As the authentication method is an external product, we've raised this with Microsoft and asked that they make improvements so that it meets WCAG 2.1 standards. We plan to fix this by September 2020.
- Some elements on the authentication screens have incorrect tab indexing meaning keyboard navigation could be affected. This does not meet WCAG 2.1 success criterion 2.4.3 (Focus Order). As the authentication method is an external product, we've raised this with Microsoft and asked that they make improvements so that it meets WCAG 2.1 standards. We plan to fix this by September 2020.
We’ve assessed the cost of fixing the issues with the login authentication screens. We believe that replacing this process now would be a disproportionate burden within the meaning of the accessibility regulations. We will continue to work with the third-party provider, Microsoft, on solutions by the next accessibility review in six months.
Content that’s not within the scope of the accessibility regulations
How we tested this website
This website was last tested on 24 October 2019 by the NHS Business Services Authority test and front end development team.
We tested our main website platform.
We test all website screens to meet ‘AA’ WCAG 2.1 standards, using manual and automated tests.
We run each webpage through automated Wave and Google Audits accessibility tools then manually test with screen readers (NVDA & VoiceOver) and standards checklists.
These checklists contain standards that have been compiled using WCAG, NHS service manual and GDS guidance.
What we’re doing to improve accessibility
We’re committed to making sure this website is compliant to WCAG 2.1 ‘AA’ standard.
Our accessibility compliance statement will be reviewed every six months. Every new released website will be designed, built and tested to meet ‘AA’ standards by default.
This statement was prepared on 24 October 2019. It was last updated on 30 October 2019.