Thank you to all NHS organisations that have taken the time to triage colleagues for mobile and/or broadband enhancements. This has ensured that eligible NHS frontline colleagues had the access they needed to additional mobile and broadband support during this pandemic.
Over 2,000 NHS colleagues have been helped through the triage system and more than 490,000 have claimed directly from their provider.
It’s been a challenging time so far and we hope that this gesture has made a difference to the working conditions of frontline clinicians and their patients.
Some offers do not require colleagues to be triaged and may still be available directly through the network provider. Find out about continuing offers in the Participating Networks section of this website.
Participating networks with self-service offers
The networks listed here are offering direct access to their offers, follow the instructions to find out more.
EE pay monthly customers
EE pay monthly customers can claim directly from the EE website and guidance can be followed from there:
ASK4 broadband customers
ASK4 broadband customers can contact the ASK4 support team by calling: 0114 303 3232 to request a broadband package upgrade.
Voneus broadband customers
Voneus broadband customers can call the Voneus sales team on Tel: 0800 007 3377 to request a broadband package upgrade.
Community Fibre broadband customers
Community Fibre broadband customers can call the Community Fibre team on Tel: 0800 082 0770 to request a broadband package upgrade.
Post Office broadband customers
Email NHSPostOfficeRequests@uk.fujitsu.com using a valid NHS email address and a Post Office Support Agent will contact you to discuss upgrade options.
G.Network broadband customers
G.Network broadband customers can call the support team on Tel: 0808 196 3485 and a G.Network agent will talk through the process.
Gigaclear broadband customers
If you are a Superfast 30 Gigaclear customer, the complimentary speed boost has already been applied to your service and there is no further action required on your part.
If you require more than 50Mbps to meet your remote working needs, please contact Gigaclear at email@example.com or Tel: 0186 559 1131 quoting the code NHS19 for prioritised upgrade.
IDmobile pay monthly customers
IDmobile pay monthly customers can claim directly from the IDmobile website and guidance can be followed from there:
WightFibre broadband customers
WightFibre are offering 50% discount for 12 months on full-fibre broadband available at a variety of speeds.
Call the WightFibre sales team on Tel: 0198 324 0240 to request the NHS key worker special offer.
Spectrum Internet customers
Email firstname.lastname@example.org with the subject line ‘NHS-Data-Offer’ from a valid NHS email account to discuss an increase in broadband connection speed to the highest available service in your area. Only available to on-net customers in South Wales and the South West.
By requesting an enhancement or improvement to your personal mobile, you consent to share the required data (as set out in the list above) via your employer (or NHS body triaging on your behalf).
If you are not the primary account holder, you will be asked to provide the name of the person who is the primary account holder in addition to other data related to the account.
In the first instance, this data will be shared with the NHS Business Services Authority, (who act on behalf of the Department of Health and Social Care) This data will then be collated and shared with the telecommunications service provider (or “telco provider”) which you have identified as being your provider.
Upon receipt of your data, the telecommunications service provider will act independently as a data controller for validation purposes, and where validation is confirmed, the telecommunications service provider will then fulfil their commitment by either applying any pre-agreed enhancement or improvement to your personal mobile account and/or offering you options to enhance or improve your personal mobile and/or broadband account.
This may mean that your telecommunications service provider will contact you (or the primary account holder, if that is not you) directly via text, email or phone. In some circumstances, if you are not the primacy account holder, the telecommunications service provider may not be able to proceed.
In the case of errors in the data or the processing, all bodies within this process reserve the right to contact you directly in order to resolve this.
These offers will be provided for the duration of the coronavirus outbreak and this duration period shall be determined by NHSX and DCMS in conjunction with the telecommunications service providers.
Upon such time when any of these enhancements or improvements are due to end, your telecommunications service provider will contact you with reasonable notice via text, email or phone to let you know when this is coming to an end.
The telecommunications service provider may ask you if you wish to discuss further options in respect of those enhancements or improvements.
Roles and responsibilities
View the NHS employer GDPR roles and responsibilities document.