Skip to main content Skip to footer

Digital Minor Illness Referral Service - Devon, part of East Midlands and London areas only

You cannot register for this service if you're not from these areas.

Reducing the burden on urgent and emergency care services for patients requiring low acuity advice and treatment.

Less than 1% of all NHS111 referrals result in a direction to a community pharmacy. Calls normally default to other primary care locations such as:

  • GP, in hours and out of hours
  • walk-in centres
  • A&E

These appointments block access to GP appointments for patients with greater clinical need.

Aim of the service

The aim of the service is to appropriately manage patients contacting NHS 111 with low acuity conditions, through referral to a community pharmacy to reduce pressure on the  primary and urgent care system, particularly GP out of hours.

Digital Minor Illness Referral Service (DMIRS) is available in Devon, part of East Midlands and London. 

What the service will provide

The agreement is for the pharmacy to provide self-care advice and support. This will include information to all people referred to the pharmacy by NHS 111, due to a specified low acuity condition.

The end points of the consultation may include: 

  • advice given only
  • advice and the sale of an OTC medicine
  • advice and referral into a local Minor Ailments Scheme (where one exists and dependent on local commissioning arrangements - you can view each service specification)
  • advice and ‘direct dial’ access to a GP (each pharmacy will use a local arrangement for this)
  • advice and signpost on to another service

How to access the service

Any patient, even those registered with a GP from outside the Devon, East Midlands or London areas, can access DMIRS as they would likely still have attended another care location in the area. 

To access the service patients must:

  • have called NHS111 and been referred as eligible to receive advice and treatment
  • opt-in 
  • be assessed by the pharmacy, potentially being referred to other health and social care professionals, where appropriate

Patients who wish to consult their GP or other health care provider for their condition are still free to do so. 

DMIRS will run from October 2018 until 31 March 2019 in Devon, part of East Midlands and in London.

Register to provide the service - Devon Area

If you're a pharmacy within the specified Devon area and you intend to provide the service between October 2018 and 31 March 2019, you must register your pharmacy’s details with NHS England first by completing the form on the link below.

This is an online signup so there's no need to return a signed SLA to NHS England.

You can register if you're a pharmacy within the specified Devon area.

RegisterRead the Devon Service Level Agreement and Service Specification.

Register to provide the service - East Midlands Area

If you're a pharmacy within the specified East Midlands area and you intend to provide the service between November 2018 and 31 March 2019, you must register your pharmacy’s details with NHS England first by completing the form on the link below.

This is an online signup so there's no need to return a signed SLA to NHS England.

You can register if you're a pharmacy within the specified East Midlands area.

Register

Read the East Midlands Service Level Agreement and Service Specification.

Register to provide the service - London Area

If you're a pharmacy within the London area and you intend to provide the service between October 2018 and 31 March 2019, you must register your pharmacy’s details with NHS England first by completing the form on the link below.

This is an online signup so there's no need to return a signed SLA to NHS England.

You can register if you're a pharmacy within the specified London area.

Register

Read the London Service Level Agreement and Service Specification.