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NHS111 Digital Minor Illness Referral Service (NHS111 DMIRS) - Devon, part of East Midlands and London areas only

The NHS111 DMIRS pilot scheme has ended

The NHS111 DMIRS pilot scheme ended on 28 October 2019.

NHS111 DMIRS is closed to new registrations.

Further information on the new Community Pharmacist Consultation Service, which replaces NHS111 DMIRS can be found on NHSBSA website

Aim of the service

Reducing the burden on urgent and emergency care services for patients requiring low acuity advice and treatment.

Less than 1% of all NHS111 referrals result in a direction to a community pharmacy. Calls normally default to other primary care locations such as:

  • GP, in hours and out of hours
  • walk-in centres
  • A&E

These appointments block access to GP appointments for patients with greater clinical need.

The service aims to appropriately manage patients contacting NHS 111 with low acuity conditions, through referral to a community pharmacy to reduce pressure on the  primary and urgent care system, particularly GP out of hours.

What the service will provide

The agreement is for the pharmacy to provide self-care advice and support. This will include information to all people referred to the pharmacy by NHS 111, due to a specified low acuity condition.

The end points of the consultation may include: 

  • advice given only
  • advice and the sale of an OTC medicine
  • advice and referral into a local Minor Ailments Scheme (where one exists and dependent on local commissioning arrangements - you can view each service specification)
  • advice and ‘direct dial’ access to a GP (each pharmacy will use a local arrangement for this)
  • advice and signpost on to another service

How patients access the service

Any patient, even those registered with a GP from outside the Devon, East Midlands or London areas, can access DMIRS as they would likely still have attended another care location in the area. 

To access the service patients must:

  • have called NHS111 and been referred as eligible to receive advice and treatment
  • opt-in 
  • be assessed by the pharmacy, potentially being referred to other health and social care professionals, where appropriate

Patients who wish to consult their GP or other health care provider for their condition are still free to do so. 

Service level agreements and specifications

Devon (PDF: 480KB)East Midlands (PDF: 434KB)London (PDF: 226KB)