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About the service

COVID-19 advice for optometrists

If you need advice about COVID-19, visit the Association of Optometrists website.

The team and what we do

We work on behalf of NHS England. We have been tasked with introducing a national standardised approach to post-payment verification (PPV).

This is compulsory - it’s part of your GOS contract.

Deadline extensions

If you’re struggling to meet the deadline, you can contact us to discuss extension options.

Requesting patient information in line with GDPR

A full privacy impact assessment was carried out before the go-live of this pilot. All aspects of the transfer of data have been assessed in line with the impact of GDPR.

There's a patient declaration on each type of GOS form. This states:

“I confirm I am entitled to an NHS funded sight test and I consent to the disclosure of relevant information for the purposes of checking this and in relation to the prevention and detection of fraud.”

Patients are consenting to their information being shared with NHS England and authorized organisations when they are signing the GOS form.

We have been authorised by NHS England to deliver PPV through a memorandum of understanding between the 2 organisations.

Therefore we’re able to access patient information for the purposes of PPV.

Evidence to supply

For each GOS claim, we ask that you provide evidence that confirms the validity of that claim.

View our guide which explains how we’ll be reviewing each type of GOS form (Word: 405KB). It contains some suggestions of the evidence you might submit.

Suggested evidence

You should submit:

  • a copy of the pre-visit notification if you have retained it
  • appropriate extracts from your sight test records for the patient, which should show as a minimum:
    • patient name
    • history and symptoms
    • reason for the sight test (if it has been conducted earlier than the memorandum of understanding on minimum sight test intervals)
    • date of last sight test

Submitting evidence

There are a number of ways for you to submit evidence to us.

All evidence submitted must be legible.

If you have access to a secure NHSmail account, you can send us your evidence by email.

This can include sending screenshots of your practice management system or photographs / scanned copies of paper forms.

To submit evidence by email, save the electronic document with the filename (your practice name / PPV reference for the sample / date submitted).

Send this to:  

If you do not have access to a secure NHS mail you will need to send your evidence via post.

Send copies of requested evidence, along with a completed cover form, which is included in Appendix B, to:

Provider assurance (Ophthalmics)
NHS Business Services Authority
Bridge House, 2nd floor
152 Pilgrim Street
Newcastle upon Tyne

If you have any questions, or you are unable to provide evidence via email or post, contact us by email:

Our telephone line is currently closed during the pandemic.