Contact Help with Health Costs

 

 

 

Following the results of the EU referendum, no changes have yet been announced to the European Health Insurance Card (EHIC) service. The NHS Business Services Authority is continuing to provide the EHIC service as usual, and you can apply for and use your card as before.

Got a question? Ask Us! Our online knowledge base puts the answers at your fingertips 24 hours a day. Click on the icon above.

If you have a query or complaint and can't find the help you need in Ask Us, please contact us directly. We offer a telephone translation service if English is not your first language.

NHS Low Income Scheme

Prescription prepayment certificate (PPC)

We're currently receiving a high volume of calls, so it may take you longer than usual to reach us. However, it's quick and easy to buy or renew a PPC online using the link above and you can find the answers to your questions about PPCs using our online knowledge base, Ask Us.

Medical and maternity exemption certificates

NHS Tax Credit Exemption Certificate

Prescription Exemption Checking Service

European Health Insurance Card (EHIC)


Following the results of the EU referendum, no changes have yet been announced to the European Health Insurance Card (EHIC) service. The NHS Business Services Authority is continuing to provide the EHIC service as usual, and you can apply for and use your card as before.

Textphone

  • If you're deaf or hard of hearing and you have a textphone (sometimes called a minicom), you can contact us using the Text Relay service. Dial 18001 then the relevant phone number above.

Our postal address

  • NHS Help with Health Costs
    Bridge House
    152 Pilgrim Street
    Newcastle upon Tyne
    NE1 6SN

How to make a complaint