Contact Help with Health Costs

NHS Low Income Scheme

For queries about the NHS Low Income Scheme:

  • Telephone: 0845 850 1166; or
  • Email us.

Prescription Pre-payment, Medical and Maternity Exemption Certificates

For general queries before you apply:

  • Telephone: 0845 850 0030; or
  • Email us.

For specific queries after you've applied:

NHS Tax Credit Exemption Certificates

For queries about your NHS Tax Credit Exemption Certificate:

European Health Insurance Cards (EHICs)

For enquiries relating to EHICs:

  • Telephone: 0845 605 0707 (from within the UK); or
  • Telephone: +44 191 203 5555 (from outside UK); or
  • Email us.

Textphone

If you are deaf, or hard of hearing, and you have a textphone (sometimes called a minicom) you can contact us using the Text Relay service.  Simply dial 18001 then the appropriate full phone number.

Note: The NHS Business Services Authority does not consider email to be a secure method for communicating, as it is possible for information to be intercepted and read by third parties during transit. Therefore, if you do correspond with us by email, we will take this to mean that you understand and accept this risk.

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