Got a question? Ask Us! Our online knowledge base puts the answers at your fingertips 24 hours a day. Click on the icon above.
If you can't find what you're looking for in Ask Us, please contact us directly. Our contact centre is open 8am to 6pm Monday to Friday and 9am to 3pm and we offer a telephone translation service if English is not your first language.
NHS Low Income Scheme
Prescription prepayment certificate (PPC)
Medical and maternity exemption certificates
NHS Tax Credit Exemption Certificate
Prescription Exemption Checking Service
European Health Insurance Card (EHIC)
- If you're deaf or hard of hearing and you have a textphone (sometimes called a minicom), you can contact us using the Text Relay service. Dial 18001 then the relevant phone number above.
Our postal address
- NHS Help with Health Costs
152 Pilgrim Street
Newcastle upon Tyne
How to make a complaint