Contact Help with Health Costs




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Got a question? Ask Us! Our online knowledge base puts the answers at your fingertips 24 hours a day. Click on the icon above.

If you can't find what you're looking for in Ask Us, please contact us directly. Our contact centre is open 8am to 6pm Monday to Friday and 9am to 3pm and we offer a telephone translation service if English is not your first language.

We are currently experiencing technical issues with our help lines. This may mean that your call is cut off before you speak to an operator. If you are affected please try calling again. We apologise for any inconvenience.

NHS Low Income Scheme

Prescription prepayment certificate (PPC)

Medical and maternity exemption certificates

NHS Tax Credit Exemption Certificate

Prescription Exemption Checking Service

European Health Insurance Card (EHIC)


  • If you're deaf or hard of hearing and you have a textphone (sometimes called a minicom), you can contact us using the Text Relay service. Dial 18001 then the relevant phone number above.

Our postal address

  • NHS Help with Health Costs
    Bridge House
    152 Pilgrim Street
    Newcastle upon Tyne
    NE1 6SN

How to make a complaint