Contact NHS Pensions

Members of the NHS Pension Scheme can contact us with any enquiries and questions via our contact page. 

Alternatively, you can telephone our member helpline on 0845 421 4000.

If you are calling from abroad you can reach the member helpline on 0044 191 203 5609.

Choice Members Helpline: 0300 123 1601

The FAQs section covers the questions our call centre is most frequently asked. Simple answers are provided with links to further information. You can also use our search facility.

If you are a deferred member of the NHS Pension Scheme approaching age 60 and you require an AW8P application form to claim your benefits then please click here.

Please note that if you wish to inform us of a change in address,you can do this by via our contact page and selecting the change of address option in the menu. We cannot accept these details via email due to Data Protection regulations.

Contact Address:

NHS Pensions 
Hesketh House
200-220 Broadway
Fleetwood
Lancashire
FY7 8LG

Employer's contact information can be found here.

Please note: The NHS Business Services Authority may contact you to seek feedback on our customer services to determine ways for us to improve them in future.