Contact NHS Pensions


Contact us

Before you contact us, please have a look on this website, your answer could already be within our pages.

The NHSBSA has also launched a new enquiry system ‘Ask Us’. It enables you to get answers to questions you may have about the Pension Scheme by going to the NHS Pensions website homepage and clicking on the ‘Ask Us’ button. The system can be used to get an answer to queries 24 hours a day, seven days a week without the need to call the helpline.

Members of the NHS Pension Scheme can contact us with any enquiries and questions via our contact page.

If you wish to opt out of the Scheme the form SD502 is available to download here. If you do not have the facility to download or print this form please contact the Members Helpline to request application form SD502 on 0300 3301 346.

Alternatively, you can telephone our member helpline on 0300 3301 346 or 0191 279 0571.

If you are calling from abroad you can reach the member helpline on 0044 191 279 0571.

Note to members about third-party members consent - Change from February 2012

If you wish to complain please write to us at the address shown below or email our complaints team at

If you have made a complaint that we have been unable to resolve informally you may ask for your case to be considered under our formal Dispute Resolution procedures. More information about this and the relevant form to complete can be found in our Pension Scheme forms section.

If you are a deferred member of the NHS Pension Scheme approaching age 60 and you require an AW8P application form to claim your benefits then please click here.

Please note that if you wish to inform us of a change in address,you can do this by via our contact page and selecting the change of address option in the menu.

Alternatively, you can print off and complete this form and send it to NHS Pensions.

We cannot accept these details via email due to Data Protection regulations.

Contact Address:

NHS Pensions
Hesketh House
200-220 Broadway

Employer's contact information can be found here.

Please note: The NHS Business Services Authority may contact you to seek feedback on our customer services to determine ways for us to improve them in future.