Our purpose: We deliver business service excellence to the NHS to help people live longer, healthier lives.
Our vision: To be the provider of national, at scale business services for the health and social care system, transforming and delivering these services to maximise efficiency and meet customer expectations.
Strategy and Business Plan
NHSBSA Strategy for 2024 to 2029 (PDF: 9MB)This is version 1.0 published on 22 April 2024.
NHSBSA Corporate Business Plan for 2025 to 2026 (PDF: 6MB)This is version 1.0 published on 1 August 2025.
The documents provided on this page are accurate at the time they were published.
If our plans change (for example, due to changes in government policy affecting the services that we provide) we may issue addenda or changes to these documents. They will be available on this page.
You can read our Data Strategy for 2024 to 2029.
Annual report and accounts
NHSBSA Annual Report and Accounts 2024 to 2025 (PDF: 16.5MB)NHSBSA Annual Report and Accounts 2024 to 2025 (Web accessible version) (PDF: 3.9MB)