Pensions Online

Please note: Pensions Online (POL) will be unavailable from 7pm on Friday 18 December until 7am on Monday 21 December 2015. We apologise for any inconvenience this may cause.

Pensions Online Estimate Calendar Length Service more than 40 years

You will need to refer any cases to NHS Pensions, where an estimate has been processed on Pensions Online and the calendar length service exceeds 40 years and above. Please e-mail the members name and SD number to with the heading Maximum service. It is important that you do not issue the estimate to the member until NHS Pensions has confirmed that it is ok to do so.

New functionality on POL

New notifications have been launched in POL recently where NHS Pensions have been notified on the leaver form, through the reason for leaving, that a member has died in service (Exit code quoted = 14).

Previously our systems would identify members who had terminated employment with this particular reason for leaving and issue a letter manually to the employer requesting submission of the Death Benefit application forms.

The new process will automatically identify members and make sure there is no Death Benefit processing currently underway.  Where the conditions are met, an electronic communication to the employer to chase up the submission of the Death Benefit application forms will be produced. The process will identify members of the 1995/2008 and 2015 Schemes including transitional members.

For employers with access to POL this will be issued as a Notification and will be visible to you on External POL.  For employers who do not have access to POL a paper letter will be issued. The letter is also copied to the member’s record.

The new notifications on POL can be found in the main menu under the Notifications tab “Death in Service Notifications”. The system will allow you to both view and delete the notifications.


Pensions Online (POL) is an online tool based on the internal NHS Network (N3) which gives employers the facility to update and amend member’s records.

Appendix to be included with all estimate requests where the member exceeds £312,500 after lump sum commutation.

Key differences to Pensions Online (POL) e-forms from 7 April 2015

Employer query log - Updated 26 November 2015

Pensions Online

Pensions Online Administration Guides

  • 01.What is Pensions Online
  • 02.Frequently Asked Questions
  • 03.Registration Process
  • 04.Signing-In
  • 05.Member Search
  • 06.Site Update
  • 07.Administer Employer Access
  • 08.E-Forms Overview
  • 09.Automated Forms Overview
  • 10.Automated SD55E/Constructed Values SD55E
  • 11.ESR Mid-Year Contribution Rate Changes
  • 12.ESR Changes to Standard Hours
  • 13.SM8
  • 14.Joiner Forms Overview
  • 15.SS10 Joiner Form
  • 16.SS10GP Joiner Form
  • 17.SS14 Joiner Form
  • 18.SD55 – Annual Update
  • 19.SD55 - Terminating a Period of Employment
  • 20.SD55 - Protected Leaver
  • 21.SD55G – Change of Personal Details
  • 22.SD55E – Amending Contributions & Pay
  • 23.RFT1
  • 24.Changes to Whole Time (WT) or Part Time (PT)
  • 25.ADP4
  • 26.Non-Updated records
  • 27.AW8 (updated June 2014)
  • 28.Form RF12 – Application for a refund of contributions
  • 29.TPP (no longer relevant)
  • 30.Agenda for Change
  • 31.GP1 (GP Practices only)
  • 32.Notifications
  • 33.Noticeboard
  • 34.Error Handling
  • 35.ESR Status
  • 36.Change Password
  • 37.View Employer Contacts
  • 38.Check Member Choice Status
  • 39.Memberzone
  • 40. Greenbury Guide
  • 41. Age Estimates Benefits Statement (AEBS) Employer Training Guide
  • 42. Delete an employment
  • 43. Open and rewind an employment