NHS employers can contact NHS Pensions by our online form, phone, post or email (not general enquiries).
General enquiries
Contact us using our online form
Our online form is the easiest way to contact us.
Choose the 'employer' option.
Contact NHS PensionsOther ways to contact us
Telephone: 0300 3301 353
Monday to Friday, 8am to 6pmFind out about call charges
Pensions Online (POL)
You can contact the POL helpdesk by:
Telephone: 0300 3301 353
Monday to Friday, 8am to 6pmFind out about call charges
You can email [email protected] to:
- change administrator details
- reset a PIN or password
- unlock an account
- update the main account holder details
NHS Pension Scheme Finance
For queries relating to NHS Pension Scheme Finance, contact Pensions Finance by email:
Annual Allowance queries: [email protected]
Data cleanse queries: [email protected]
ESR queries: [email protected]
You can write to:
NHS Pensions
PO Box 683, Unit 5
Newcastle Upon Tyne
NE5 9EE
You must pay postage on handwritten envelopes. Royal Mail does not accept:
- handwritten freepost envelopes
- pre-paid envelopes where the address has been changed
NHS Pension Scheme Access
Send all applications and queries relating to NHS Pension Scheme Access to the scheme access team by emailing: [email protected]
Complaints
Use our Employer formal complaint process and form (PDF:278KB) to make a complaint.
You can email the completed form to our Stakeholder Engagement Team at [email protected].
Order forms
You can order copies of the following forms through our online ordering portal:
- Retirement benefits claim form (AW8).
- Consideration of entitlement to ill health retirement benefits form (AW33E).
- Application for a refund of pension contributions form (RF12).
If you have access to the Primary Care Support England (PCSE) portal, you can order these forms directly.
If you do not have access, you'll need to register. Complete the registration form (Excel: 215KB) and send it to [email protected].
Employer guidance on sending forms to NHS Pensions
Employers can send certain application forms to NHS Pensions in PDF or Word format by email, instead of by post.
When we receive a form, the NHS Pensions scanning team saves it to the member's file and sends it to the right service team.
You can contact the NHS Pensions scanning team by:
Email: [email protected]
Before you send forms
Employers must:
- submit forms through POL
- explain in the covering email if a wet signature is needed but cannot be provided
The table shows which forms you can send by email.
| Forms you can send by email | Team |
|---|---|
| COVID-19 Life Assurance Forms | COVID-19 Scheme |
| AW8, AW8P, AW8/11A, AW8 SUPP, AW343 | Awards |
| D6, D6A, AW9, AW9P, AW11, AW158, AW111, AW11PC, AW135, D10, D12, D13, D15, DE##, G60, Death Certificates, Tell us Once | Bereavements |
| AW33E, AW240 | Ill Health |
| AW295 | Estimates |
| SMR, SM1, SM215, SM333, SM27A, SM27B, SM27C, SM27D, SM Retro1, SM Retro2, SMPTA1, PPSM1 | Service |
| Transfer in forms A and B, Transfer out UK TV out guide, TV 18, CETV requests | Transfers |
| AP1, AB54, ERRBO1, ERRBO2 | Additional Voluntary Contributions (AVC) |
| PD1, PD2, PPSM1 | Pensions on Divorce (POD) |
| DB1, DB2, DB2PC, PN1, PN2, NOM1 | Nominations |
| RF12 | Refunds |
| SD55, 65, SS10 | Data Team |
| SPE2 | Annual Allowance |
| SMR9, SMR9EA | Protection of Pay |
| RE08, RE09, AW70, Re-employment Form | Pensioner Admin |
| DRP1 | Disputes |