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Useful information

Your NHS Pension records are updated annually by your NHS employer. This allows us to provide you with a new Annual Benefits Statement (ABS), so that you can see how your pension pot is increasing and what benefits you may claim at your Normal Retirement Age (NRA). You can view this statement via My NHS Pension. It is also included in your Total Reward Statements for those who have access to Electronic Staff Record (ESR).

 If you do not have an Annual Benefit Statement, you can view our Getting an estimate of your pension webpage for more information.

Your NHS Pension Scheme membership number

All members of the NHS Pension Scheme are given an 8-digit membership number. You can find your membership number at the top of any letters you’ve received from us. Older letters may show it like as ‘SD 00 / 123456’, but this format is being phased out and replaced with an 8-digit membership number.

If you have an ‘Agenda for Change’ NHS contract, then your membership number may also be at the bottom of your payslip.

If you also have pension benefits relating to a pension credit, dependant’s pension, or other NHS Pension Scheme provision, you may have additional membership numbers.

It will help us if you provide the correct membership number when contacting us. If you do not know your membership number, you can provide your National Insurance number. Emails from personal accounts are sent at your own risk so you should take care what personal information is included in your email.

My NHS Pension

My NHS Pension is a new, online portal which allows you to view and manage your NHS pension in one place. This can be used by active and deferred members. It can also be used by pensioner members to view pension payment details. You can find out how to register and more details on our My NHS Pension webpage

Sign in or register

Total Reward Statement via Electronic Staff Record (ESR)

If you have access to Electronic Staff Record (ESR) then you should also be able to view your ABS, as it is included in your Total Reward Statement. Find out more on our Total Reward Statement information website

If your ABS is not available on your Total Reward Statement and you are an active member, then you should contact your NHS employer to request a statement. If you have left NHS employment, you should contact us to provide you with an estimate.

Employer directory

Your current and previous employers will have provided the information used to update your pension records. They may be able to quickly resolve any queries that you have and can advise us of any amendments needed on your record. If you need to contact an employer, you may be able to find their contact details using our employer directory.

Contact Us

If you have any queries or concerns, go to our dedicated webpages

 Pension Scams

It’s important to safeguard your pension pot for your future comfort when you retire. As it will be one of your major sources of income, it will be a target for scammers and other fraudsters who want to use your money for their benefit. For more information on how to protect yourself from scams and what to do if you think you may have been scammed, visit our dedicated pension scam webpage.

Independent financial advice

NHS Pensions and Pensions Officers cannot give you financial advice.

You should seek independent financial advice about the best pension arrangements for you.

Types of advisers

All financial advisers have to decide whether to be ‘independent’ or ‘restricted’.

An independent financial adviser can offer a range of financial services and products.

A restricted financial adviser can only offer products from one company or a selection of companies.

Before you ask for advice, make sure you know which type of adviser you’re dealing with. Most advisers charge for their advice.

Finding advisers

Your Pensions Officer may help you find independent financial advice.

For a list of local companies, you can go to:

www.unbiased.co.uk

www.thepfs.org

Check the adviser you've chosen

Anyone offering advice or financial services should be authorised by the Financial Conduct Authority (FCA) to give pension or investment advice. You should also check they’re on the Financial Services Register.

If the firm is not authorised by the FCA then you cannot use the Financial Ombudsman Scheme or the Financial Services Compensation Scheme. This will make it unlikely you can claim if things go wrong.

You can write to the Financial Conduct Authority at:

Financial Conduct Authority,
12 Endeavour Square,
London,
E20 1JN

You can also contact the Financial Conduct Authority by:

Telephone: 0800 111 6768
Website: www.fca.org.uk.

Useful links

Information about NHS Pension Scheme Administration

View our dedicated webpages for information about NHS Pensions which includes details of the legal regulations as well as our accounts, valuation reports and the role of the NHS Pensions Board.

The Money and Pensions Service (MAPS)

GOV.UK

GOV.UK is the UK government’s digital service for people in England and Wales.

It delivers information and advice about public services, all in one place.

This includes information about money, tax, benefits, pensions and retirement planning.

The Pensions Ombudsman

The Pensions Ombudsman is an independent organisation set up by law to investigate complaints or disputes about pension schemes. It is a free service that looks at the facts without taking sides.

The Pensions Ombudsman will require you to complete the NHS Pensions Internal Disputes Resolution (IDR) procedure before they can review your complaint. Details of the IDR procedure can be found on our website at: Contact NHS Pensions - members.