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Contact NHS Pensions - members

Our telephone lines will be unavailable from 8am on Friday 10 July to 8am on Monday 13 July

You can still contact us by email and social media but response times may be slower.

Queries

If you have any questions about NHS Pensions, contact us by:

Telephone: 0300 330 1346
Outside UK: +44 191 279 0571
Monday to Friday, 8am to 6pmFind out about call charges.

Email: nhsbsa.pensionsmember@nhsbsa.nhs.uk

Twitter: direct message @nhs_pensions

You can write to:
NHS Pensions,
PO Box 2269,
Bolton,
BL6 9JS

All handwritten envelopes will require the postage to be paid. Royal Mail will not accept:

  • handwritten freepost envelopes
  • pre-paid envelopes  where the address has been changed

If you're currently receiving your pension, view the contact details for pensioners.

Complaints

If you want to complain about any aspect of NHS Pensions, contact us by:

Telephone: 0300 3301 346Find out about call charges

If the helpline have not been able to resolve your complaint, email the complaints team at nhsbsa.pensionscomplaints@nhs.net.

This email account is only for customers to register complaints. Any general queries sent through to the complaints email account will not be responded to.

For more information about complaints read NHS Pension Scheme - Complaints and disputes procedures (PDF: 218KB). This contains a 'Complaints and disputes application form' for you to complete and submit. 

Complaints relating to an ill health application

If your complaint relates to an ill health application then you have the opportunity to view the Scheme's medical adviser's report before it's sent to NHS Pensions.
 

If your ill health application was submitted after 13 February 2018

We'll use the decision stated on the member declaration of the AW33E or AW240 unless you formally inform us otherwise.
 

If your ill health application was submitted before 13 February 2018

To see a copy of your report before NHS Pensions, make this clear on your complaint to us.