Queries
If you have any questions about NHS Pensions, contact us by:
Telephone: 0300 330 1346
Outside UK: +44 191 283 8918
Monday to Friday, 8am to 6pmFind out about call charges
Email: nhsbsa.pensionsmember@nhsbsa.nhs.uk
Facebook: direct message NHS Pensions at https://www.facebook.com/nhspensions/
X (formerly Twitter): direct message @nhs_pensions
You can write to:
NHS Pensions
PO Box 683, Unit 5
Newcastle Upon Tyne
NE5 9EE
All handwritten envelopes will require the postage to be paid. Royal Mail will not accept:
- handwritten freepost envelopes
- pre-paid envelopes where the address has been changed
If you're currently receiving your pension, view the contact details for pensioners.
You should contact your employer if you have concerns about how they are dealing with your pension. If you feel unable to do this, or you still have concerns after speaking with them, then contact us. You may also report your concerns to The Pensions Regulator.
Complaints
We’d like to resolve any issue you may have.
If you want to complain about any aspect of NHS Pensions, contact us by:
Telephone: 0300 330 1346
Find out about call charges
If our helpline is unable to resolve your complaint, they’ll be able to refer your information to our Complaints and Disputes team who will investigate your issue further.
For more information about complaints, you can read our NHS Pension Scheme - Complaints and disputes procedures (PDF: 291KB). This contains a 'Complaints and disputes application form' for you to complete and submit should you wish to escalate to our formal process.
Email your completed form to pensionscomplaints@nhsbsa.nhs.uk.
This email account is only for customers to register complaints. Any general queries sent through to this address will not be responded to.
Complaints relating to an ill health application
If your complaint relates to an ill health application then you have the opportunity to view the Scheme's medical adviser's report before it's sent to NHS Pensions.
If your ill health application was submitted after 13 February 2018
We'll use the decision stated on the member declaration of the AW33E or AW240 unless you formally inform us otherwise.
If your ill health application was submitted before 13 February 2018
To see a copy of your report before NHS Pensions, make this clear on your complaint to us.