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Our response to coronavirus (COVID-19)


We're working on a variety of projects and tools to support health and care as part of the government response to coronavirus (COVID-19).

Supporting NHS Blood and Transplant (NHSBT) convalescent plasma trial

We developed a text messaging service to ask people who'd beaten COVID-19 to register to donate antibodies

PHE and Department for Education COVID-19 Testing kit support helpline

We've set up a helpline to help schools receive additional COVID-19 tests for symptomatic staff

Informing at risk patients

We've helped identify people who are at high risk from coronavirus and need extra shielding arrangements

NHS 111 self-isolation texts

We're helping to send daily texts from the NHS to patients who register their coronavirus symptoms with 111

Connecting the new Nightingale Hospital

We provided technical expertise to connect the new Nightingale Hospital London with the NHS data network

Keeping our essential workers safe

We're helping to create a digital platform that is critical to the essential worker testing programme

Coronavirus status checker

We researched, designed and implemented the first version of the coronavirus status checker

Using our at scale, multi-channel and multi-award winning contact centre capability

Our contact centre gives coronavirus helpline support to callers ringing the 111 service

National coronavirus (COVID-19) diagnostics challenge triage service

We've set up a new contact centre service as part of the government's 5-pillar testing strategy

Support for the launch of the NHS COVID-19 contact tracing app

We're providing contact centre support for phase 1 of the NHS COVID-19 contact tracing app

Electronic Staff Record (ESR) coding

We've created a set of coronavirus (COVID-19) absence reporting codes in ESR

Communicating with the social care workforce

A new app has been developed to provide direct communications with the social care workforce

Helping to staff our frontline

A new COVID-19 indicator tool on the NHS Jobs platform helps users to find roles related to COVID-19

NHS Jobs partnering with LinkedIn, Azunda and Reed

We’re working with LinkedIn, Azunda and Reed to prioritise COVID-19 related roles advertised through NHS Jobs

Enhanced connectivity for NHS clinicians working remotely

We're helping NHS staff to undertake clinical activities from home without extra mobile and broadband charges

Supporting NHS returning to work during the coronavirus (COVID-19) outbreak

We’ve created a new team to look after former NHS clinicians who want to return to work during the outbreak

Funding for community pharmacies

We’ve made payments of £300million to community pharmacies to support their efforts during the outbreak

Support for primary care through Electronic Repeat Dispensing (eRD)

We're working at a national and local scale to help identify patients suitable for eRD

Dental telephone triage reporting

We've created a new reporting function in Compass to collate triage call data collected by dental practices

Digital maternity exemption certificates

We're encouraging midwives, practice nurses and health visitors to sign up to the digital service

Advice service for universities and higher education provider COVID-19 leads

We're helping to support universities by undertaking risk assessments to identify close contacts

Social care recruitment

We're supporting Care England to increase the number of people applying and working in social care

Pharmacy, Opthalmic and General Practice Provider Assurance support

We're supporting initiatives across Pharmacy, Opthalmic and General Practice to help the nation respond to COV

Delivering high volume national payment services

We're using our expertise to deliver high volume national payments services