Skip to main content Skip to footer

Contact us

Coronavirus (COVID-19): contacting our services

Our response times may be slower than usual due to the coronavirus outbreak.

​​​​​We’re trying to keep our services running normally for as long as possible. Many of our patients rely on the healthcare services that we provide, and will still need to do so during this time of uncertainty.

The health, safety and wellbeing of our staff is of paramount importance, so it may be necessary to run our services with less staff than usual. This might mean we take longer to answer our phones or respond to your emails.

Before contacting us directly, check our website to see if your query has already been answered.

Thank you for your patience and understanding during this period.

If you know which service you want to contact

Go to the contact us page for the service you want to contact.

NHS PensionsPrescription prepayment certificatesPrescription Exemption Checking ServiceNHS Low Income SchemeMedical and maternity exemption certificatesDental Exemption Checking ServiceNHS Tax Credit Exemption CertificatesEuropean Health Insurance Cards (EHIC)NHS Dental ServicesNHS Student BursariesNHS Prescription ServicesNHS Injury Benefit SchemeSocial Work BursariesInformation ServicesLearning Support FundTotal Reward Statements (TRS) - employerTotal Reward Statements (TRS) - employeeOverseas Healthcare Services

If you’re not sure who to contact

Contact our switchboard by:
Telephone: 0191 232 5371
Fax: 0191 232 2480
Find out about call charges
Find out how we use your information when you call us.

We are piloting using new technologies to improve our telephone service. Find out how these new technologies use your information.

Our address

NHS Business Services Authority
Stella House
Goldcrest Way
Newburn Riverside
Newcastle upon Tyne
NE15 8NY