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What we do

We are a Special Health Authority and an Arm's Length Body of the Department of Health and Social Care (DHSC).

We provide a range of critical central services to NHS organisations, NHS contractors, patients and the public.

Our services include:

  • processing around 1 billion prescription items for pharmacists who have dispensed prescriptions in England
  • managing the NHS Pension Scheme in England for over 2.6 million users
  • administering the European Health Insurance Card (EHIC) scheme in the UK
  • managing payments to dentists for NHS work in England and Wales – we process 44 million dental forms for payments totalling over £2.5 billion
  • compiling, publishing and distributing the NHS Drug Tariff for England and Wales
  • managing NHS Student Bursaries in England, making payments of over £500 million to over 80,000 students
  • managing the Social Work Bursaries Scheme in England, making payments of over £82 million to nearly 14,000 students
  • administering the low income scheme, maternity and medical exemption schemes, tax credit exemption cards and prescription prepayment certificates in England – we process over 5 million claims for these schemes every year

Our history

We became operational on 1 April 2006 when five NHS organisations were brought together:

  • Prescription Pricing Authority
  • NHS Pensions Agency
  • Dental Practice Board
  • NHS Logistics Authority
  • NHS Counter Fraud and Security Management Service

Improvements we've made

Since 1 April 2006, we've:

  • implemented significant improvements across all business processes
  • introduced a new management model of shared services and dedicated business streams
  • developed a robust scorecard
  • measured and used customer feedback and benchmarked services

Savings to the NHS

Since 2013, we have delivered £772 million of recurring annual savings to the NHS.

You can read more about the contribution we're making to reduce the NHS budget in our Annual Report and Accounts, Strategy and Business Plan.