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Complaints

Every member of our staff has a responsibility to:

  • provide good customer service
  • try to resolve customer concerns as quickly, fairly and thoroughly as possible.

We use complaints as an opportunity to learn how we can improve our services to customers.

Make a complaint

To make a complaint, please contact the relevant service.

We’ll do everything we can to resolve your complaint as quickly as possible without having to escalate to the formal complaints procedure.

If we can’t resolve your complaint, we’ll tell you what to do next and make sure our formal complaints procedure is followed.

Complaints about NHS Pensions and NHS Student Bursaries have to be handled differently because of legislation. This is explained in the complaints procedure.