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Coronavirus (COVID-19): contacting our services

If you need to contact us, our response times may be slower than usual due to the coronavirus outbreak. 

The NHS Business Services Authority (NHSBSA) is a Special Health Authority and an Arm's Length Body of the Department of Health and Social Care (DHSC). We provide a range of critical central services to NHS organisations, NHS contractors, patients and the public.

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NHS Pensions

Guidance for NHS employees and employers

NHS Help with Health Costs

Get help with prescription costs and other NHS charges

NHS penalty charges

Guidance on enquiry letters, and paying, challenging and avoiding penalty charges

NHS Prescription Services

Includes prescribing and dispensing information for healthcare professionals

Information Services

Includes NHS data and reports to track trends and inform decisions

Student Services

Funding information for health and social care students, information for learning providers

NHS Dental Services

Guidance and information for providers and commissioners

Total Reward Statements

Includes Total Reward Statements, Annual Benefit Statements, employer toolkit

About us

Includes what we do, our policies, how to contact us

NHS Injury Benefits Scheme

Includes scheme information, eligibility, how to claim

England Infected Blood Support Scheme

Includes eligibility, how to apply, support , contact EIBBS

Scanning Services

Information on benefits of patient record digitisation, contact the team

NHS Jobs

Information for employers and jobseekers

Electronic Staff Record (ESR)

Includes ESR information for NHS employers, contact the ESR team

NHSBSA Statistics

Official and national statistics produced by the NHSBSA