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Respond to your letter

It’s quick and easy for you to: 

  • challenge your enquiry letter
  • challenge your Penalty Charge Notice
  • pay your Penalty Charge Notice

All you need to do is answer a few simple questions. It should take less than 5 minutes.

To pay your Penalty Charge Notice, you'll need a debit or credit card.

Pay or challenge now

Who can challenge?

You can only make a challenge if you:

  • were entitled to claim free NHS prescriptions or free or reduced-cost NHS dental treatment, or you had a valid prescription prepayment certificate at the time
  • think you have an exceptional reason not to pay, and can show that you did not act wrongfully or with any lack of care

We won’t usually accept a challenge if your exemption certificate had expired, or you feel that you were misadvised by your doctor or pharmacy staff.