Skip to main content Skip to footer

Respond to your letter

It’s quick and easy for you to: 

  • challenge your enquiry letter
  • challenge your Penalty Charge Notice
  • pay your Penalty Charge Notice

All you need to do is answer a few simple questions. It should take less than 5 minutes.

To pay your Penalty Charge Notice, you'll need a debit or credit card.

Pay or challenge now

Read more about penalty charges, including how they are calculated and ways to pay.

Who can challenge?

You can only make a challenge if you:

  • were entitled to claim free NHS prescriptions or free or reduced-cost NHS dental treatment, or you had a valid prescription prepayment certificate at the time
  • think you have an exceptional reason not to pay, and can show that you did not act wrongfully or with any lack of care

We will not usually accept a challenge if your exemption certificate had expired, or you feel that you were misadvised by your doctor or pharmacy staff.

Sending proof

You may need you to send proof that you were entitled to free NHS prescriptions or free or reduced cost NHS dental treatment. We'll let you know if this is the case.

You can send evidence by email or post. If you send evidence by email the maximum file size is 6 megabytes (MB).