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Respond to your letter

The online service will be unavailable from 8am until 3pm on Sunday 19 June 2022

This is to allow us to carry out essential planned maintenance.

It’s quick and easy for you to: 

  • challenge your enquiry letter
  • challenge your Penalty Charge Notice
  • pay your Penalty Charge Notice

All you need to do is answer a few simple questions. It should take less than 5 minutes.

To pay your Penalty Charge Notice, you'll need a debit or credit card.

Pay or challenge now

Who can challenge?

You can only make a challenge if you:

  • were entitled to claim free NHS prescriptions or free or reduced-cost NHS dental treatment, or you had a valid prescription prepayment certificate at the time
  • think you have an exceptional reason not to pay, and can show that you did not act wrongfully or with any lack of care

We won’t usually accept a challenge if your exemption certificate had expired, or you feel that you were misadvised by your doctor or pharmacy staff.