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The technical issue with Compass has been resolved. We're sorry for any inconvenience this might have caused.

Compass is the dental contract management system for commissioners, providers, performers and practice staff.

Log in to Compass

Find out how to change or reset your Compass password or memorable word (PDF: 632KB).

To help you get the most from Compass, we’ve produced a range of help, guidance and tutorials for Compass users.

View the schedule programme.

COVID-19 Workforce Data Collection Form - England only

The NHS’s response to coronavirus (COVID-19) is not yet over and practices should continue to follow government, public health, and NHS England and NHS Improvement guidance. 

The monthly retrospective workforce return, which the NHSBSA have been asked to implement and collect on behalf of NHS England and NHS Improvement, provides information to NHS England and NHS Improvement regional teams and local commissioners about the status of the dental practice workforce during the pandemic. 

The expectation is that this form is completed while NHS dental providers continue to receive ongoing monthly contractual payments and move to full recovery and restoration of dental services.

Log in to Compass to complete the new Workforce Data Collection Form, or read our help resources:

COVID-19 Workforce Data Collection Form common errors (PDF: 239KB)

COVID-19 Workforce Data Collection Form guidance (PDF: 775KB)

COVID-19 Workforce Data Collection Form FAQs (PDF: 135KB)

COVID-19 Workforce Data Collection Form WTE calculation tool v12.6 (Excel: 721KB)

COVID-19 Triage Form - England only

Log in to Compass to complete the Triage Form when a patient is given either remote advice or an appointment for face-to-face treatment. An additional FAQ document has been created for Orthodontic contracts as the advice for these contract types is no longer the same as the mandatory contracts.

COVID-19 Triage Form guidance v4.2 (PDF: 1.3MB) COVID-19 Triage Form FAQs for Mandatory Services v4.3 (PDF: 246KB) COVID-19 Triage Form FAQs for Orthodontic Services v1.1 (PDF: 245KB) 


Coronavirus (COVID-19) pay concerns declaration – England only   

The expectation from NHS England and NHS Improvement during the coronavirus pandemic is that practice owners are required to ensure that all staff, including associates, non-clinical and others, are continued to be paid at previous levels prior to the pandemic.

If you have concerns that these expectations are not being met by your employer and are a Performer working on an NHS contract in England, a form is available for you to complete in Compass. Select the COVID-19 option on the Compass front screen and then COVID-19 Performer Pay Concerns Survey. The standard grid will appear. Select Start New Form.

If you're not a dental performer and have concerns that these expectations are not being met by your employer, and you work on an NHS contract in England, complete our online survey.

Adding or removing performers - England only

Use the contract amend function on Compass to:

  • add or remove performers from your contract
  • change the allocation of NPE / NPEE between performers

Do not forget to select Submit after you have made your changes or they will be lost.

You’ll need to email the completed Compass authorisation form CAF (Excel: 59KB) to your commissioning organisation within 7 days of submitting the changes.

Read the Guidance notes tab within the document for advice on how to complete the form.  Once completed, send the form to the appropriate email address in the Contact details tab.

Compass user agreement

Make sure you've read, understood and accepted the Compass terms and conditions in the Compass user agreement (PDF: 217KB).

Standard operating procedures for primary care settings

28th February 2020

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