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Friends and family test - England only

The friends and family test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.

Primary dental service providers will need to complete and submit the form each month.

The form will only be available for the first 12 working days of each month to allow submissions of data you’ve collected within the previous month.

View the FFT Submission dates 2022-2023 (PDF:190KB).

 FFT  Online submission formView the friends and family test submission guidance (PDF: 1.27MB).

NHS England FFT has published a set of frequently asked questions and revised guidance on the NHS England and NHS Improvement website.

For help with FTT, contact the helpline by email:

Monthly updates

You can receive monthly FFT updates from NHS England and NHS Improvement by email.

To join the 'FFT Update' mailing list, email NHS England and NHS Improvement at:

For more general information, you can also ask to join the 'Insight Update' mailing list at: