Skip to main content Skip to footer

Contact NHS Prescription Services

You can contact us online, or by phone or post.

We are open Monday to Friday from 8am to 6pm.

For payments, Drug Tariff, prescription endorsement, prescription searches and sorting and submission

You can contact us by: 
Email: nhsbsa.prescriptionservices@nhsbsa.nhs.uk
Telephone: 0300 330 1349
Textphone: 18001 0300 330 1349Find out about call charges

You can write to:

Newcastle Middlebrook Wakefield
NHS Prescription Services
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN
NHS Prescription Services
Ridgway House
Northgate Close
Middlebrook
Horwich
Bolton
BL6 6PQ
NHS Prescription Services
4th Floor
Wakefield House
Borough Road
Wakefield
WF1 3UB

For reports and electronic systems

You can contact us by:
Email: nhsbsa.help@nhs.net
Telephone: 0191 203 5050
Textphone: 18001 0191 203 5050Find out about call charges

You can write to:

Newcastle Middlebrook Wakefield
NHS Prescription Services
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN
NHS Prescription Services
Ridgway House
Northgate Close
Middlebrook
Horwich
Bolton
BL6 6PQ
NHS Prescription Services
4th Floor
Wakefield House
Borough Road
Wakefield
WF1 3UB

For entitlement to free prescriptions or prescription prepayment certificates (PPC)

You can contact us:

Online: using our online form to send us an email or buy or renew a PPC online
Telephone: 0300 330 1341
Textphone: 18001 0300 330 1341Find out about call charges

You can write to:

Newcastle Middlebrook Wakefield
NHS Prescription Services
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN
NHS Prescription Services
Ridgway House
Northgate Close
Middlebrook
Horwich
Bolton
BL6 6PQ
NHS Prescription Services
4th Floor
Wakefield House
Borough Road
Wakefield
WF1 3UB

For manufacturer or supplier updates to Dictionary of medicines and devices (dm+d)

For manufacturer or supplier updates or changes to dm+d you can contact us by:

Email: NHSBSA.pippa@nhs.net

You can write to:
Medicines Data
NHS Prescription Services
3rd Floor
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN