If you have any queries about the England Infected Blood Support Scheme (EIBSS), you can contact us by:
Phone: 0300 330 1294
(Monday to Friday from 9am to 5pm)
Christmas and New Year opening hours
Monday 20 December - 9am to 5pm
Tuesday 21 December - 9am to 5pm
Wednesday 22 December - 9am to 5pm
Thursday 23 December - 9am to 5pm
Friday 24 December - 9am to 4pm
Christmas Day: closed
Boxing Day: closed
Monday 27 December - closed
Tuesday 28 December - closed
Wednesday 29 December - 9am to 5pm
Thursday 30 December - 9am to 5pm
Friday 31 December - 9am to 4pm
You can write to us at:
NHS Business Services Authority
152 Pilgrim Street
Newcastle Upon Tyne
Update your details
You can contact us by phone or email to update your:
- telephone number
- email address
- contact preferences
If you call us, you'll need to pass customer verification by confirming the personal details we have on your record.
If you email us, please confirm your full name, date of birth, and address including postcode.
A contact preferences and change of details form (PDF: 147KB) must be completed to:
- transfer to EIBSS from a previous scheme
- add or change bank details
- add or change a representative
Contact us if you would prefer a form to be posted to you.
We'll aim to process your change of details form within 5 working days. It may take longer if we need to ask you for further information.