The NHS Business Services Authority (NHSBSA) is responsible for this service.
Why we process your information
We may record telephone calls you make to our Customer Contact Centre and use Artificial Intelligence to:
- quickly answer common questions
- capture information we request from you to present this to our staff when they speak to you which will reduce call times
We do this in the interests of offering a good service to our customers and to protect public funds.
If you object to this you can ask to speak to staff or use an alternative means of contacting us.
Sharing your call recording
Your information may be shared with other organisations if they have a legal right to it.
Keeping your personal information
We will delete call recordings no more than 6 months after the call was made. This ensures that any subsequent investigations can be completed.
The information you provided will be managed as required by Data Protection law.
You have the right to:
- receive a copy of the call transcript
- request that the call recording be deleted if you believe the NHSBSA is processing it for longer than is necessary
Find out more about your rights and how we process information.