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Prescription prepayment certificate privacy notice

The NHS Business Services Authority is responsible for this service.

Why we process your information

We’ll use the information you give in this application to:

  • manage your payment for your prescription prepayment certificate
  • help plan and make improvements to NHS services, and/or direct patient care

By law, we must process this information to be able to provide this service.

We will ask you for:

  • information to identify you
  • bank account or credit/debit card details to process your payment

We may use your information to:

  • check that your certificate is valid - if we can’t confirm that it’s valid, you may be sent a Penalty Charge Notice
  • analyse with other patients' information to understand  patterns and trends that will be used to plan and make improvements to NHS Services

Your information will not be transferred outside the UK or European Economic Area.

Sharing your personal information

To support more effective planning and improvements to NHS services and patient care, we may share our understanding of patterns and trends gained from patient information with:

  • NHS Commissioners and service providers
  • Department of Health and Social Care
  • NHS Counter Fraud Authority

Keeping your personal information

We will delete your personal data from our systems and files no later than 7 years from when you bought your prescription prepayment certificate.

Your rights

The information you provided will be managed as required by Data Protection law.

You have the right to:

  • receive a copy of the information the NHSBSA hold about you
  • request your information be changed if you believe it was not correct at the time you provided it
  • request that your information be deleted if you believe we are keeping it for longer than necessary
  • request a review of the automated decision to issue you with a Penalty Charge Notice

Find out more about your rights and how we process information.

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