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Overseas Healthcare Services privacy notice

The NHS Business Services Authority (NHSBSA) and the Department of Health and Social Care are jointly responsible for this service.

Why we process your information

We’ll use the information you have given us to:

  • process and verify your application
  • provide appropriate healthcare related support and advice related to your enquiry
  • make payments to countries within the European Economic Area (EEA) and Switzerland
  • claim the cost of treatment provided by the UK from countries within the EEA and Switzerland
  • analyse with other patients' information to understand patterns and trends that will be used to plan and make improvements to NHS services, and/or direct patient care

If you have an NHS pension and we do not have up-to-date details for you, we may use your information to update our records. This is so we can meet our legal obligation to send you information about your NHS pension benefits.

By law, we must process this information to be able to provide this service.

We will ask you for:

  • your address so we can confirm your residency
  • information to identify you
  • details about the treatment you received and of charges paid, if you are a UK resident
  • details about the treatment you have provided, if you are an NHS treatment facility

If appropriate, we will ask you for:

  • information to identify your dependant(s)
  • details of the treatment facility you are attending
  • information about your income
  • information about your medical condition or planned treatment

Your information will not be transferred outside the UK, or the EEA and Switzerland.

Sharing your personal information

To verify and authorise applications you make, where applicable, we may share your information with:

  • third party data providers acting on our behalf, who will make a UK residency check
  • the Department for Work and Pension to validate your pension information and make claims, and any third parties acting on their behalf to make payments against your entitlements
  • HM Revenue and Customs (HMRC) to validate your S1 entitlement information
  • countries within the EEA and Switzerland, to validate your pension information and if appropriate, make and receive payments
  • NHS England who will authorise your application for planned treatment
  • international healthcare providers and administrators who provided your treatment to validate the information you provide
  • the Department of Health and Social Care to make payment to you

We will share your personal information with the treatment facility caring for you, country you choose to live in and the Department for Works and Pensions. This is  to allow them to process and reclaim the cost of treating you from the UK.

We may also share your information with the following to validate any other information you have provided:

  • Department for Work and Pensions
  • HMRC
  • Department of Health and Social Care
  • NHS England

To prevent, detect and investigate fraud and errors, we may share your information with:

  • NHSBSA Fraud Team
  • International healthcare providers and administrators providing treatment to you
  • NHS Counter Fraud Authority
  • Department of Health and Social Care – International Division and Anti-Fraud Unit

To support more effective planning and improvements to NHS services and patient care, we may share our understanding of patterns and trends gained from patient information with:

  • NHS Commissioners and service providers
  • NHS England
  • Department of Health and Social Care
  • NHS Counter Fraud Authority

Keeping your personal information

We will delete your personal data from our systems and files no later than:

  • 24 months after the expiry of your European Health Insurance Card (EHIC) - to allow for treatment cost claims made near the end of your card expiry to be processed
  • 7 years from when your Provisional Replacement Certificate (PRC) or S2 was processed – to allow for treatment cost claims made to be processed
  • 7 years from the date the NHSBSA are notified that you are no longer entitled to your S1
  • 7 years from the date payment is made or a claim for payment of treatment costs is closed
  • 24 months from the date of a decision for any rejected applications for PRC, S1 and S2

Your rights

The information you provided will be managed as required by Data Protection law.

You have the right to:

  • receive a copy of the information the NHSBSA hold about you
  • request your information be changed if you believe it was not correct at the time you provided it
  • request that your information be deleted if you believe the NHSBSA are keeping it for longer than necessary

Find out more about your rights and how we process information.