UK Global Health Insurance Card (GHIC)
Apply online for a new or replacement UK GHIC
If you cannot apply for a UK GHIC using our online service or you are currently experiencing difficulties with an outstanding application, contact us using our online form.
For any other queries:
Telephone: 0300 330 1350
Telephone from outside the UK: +44 191 283 3909
Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm (UK time)
Find out about call charges
UK European Health Insurance Card (EHIC)
Apply online for a new or replacement UK EHIC
If you cannot apply for a UK EHIC using our online service or you are currently experiencing difficulties with an outstanding application, contact us using our online form.
For any other queries:
Telephone: 0300 330 1350
Telephone from outside the UK: +44 191 283 3909
Monday to Friday, 8am to 6pm, and Saturday, 9am to 3pm (UK time)
Find out about call charges
Provisional Replacement Certificate (PRC)
To apply for a PRC by phone, contact us:
Telephone: 0191 218 1999
Telephone from outside the UK: +44 191 218 1999
Monday to Friday, 8am to 6pm
Find out about call charges
If you need a PRC outside of our opening hours, you should call as soon as possible the next working day.
Visit our Temporary cover for emergency treatment abroad page for more information about:
- how to apply
- what a PRC covers
- what information you’ll need to provide
If you have any questions about a PRC entitlement, you can email us at prcapplications@nhsbsa.nhs.uk, or contact us using our online form.
S1
If you have any questions about an S1 entitlement, contact us using our online form.
You can also contact us by:
Email: s1applications@nhsbsa.nhs.uk
Telephone: 0191 218 1999
Telephone from outside the UK: +44 191 218 1999
Monday to Friday, 8am to 6pm
Find out about call charges
You can also write to us:
S1 applications
Overseas Healthcare Services
Bridge House
152 Pilgrim Street
Newcastle Upon Tyne
NE1 6SN
Visit our Healthcare cover when moving abroad page for more information about S1s.
S2
If you have any questions about an S2 entitlement, contact us using our online form.
You can also contact us by:
Email: s2applications@nhsbsa.nhs.uk
Telephone: 0191 218 1999
Telephone from outside the UK: +44 191 218 1999
Monday to Friday, 8am to 6pm
Find out about call charges
You can also write to us:
S2 applications
Overseas Healthcare Services
Bridge House
152 Pilgrim Street
Newcastle Upon Tyne
NE1 6SN
England
Visit our Planned treatment or giving birth abroad page for more information about S2s.
If you have an approved S2 for pre-planned treatment abroad, but you have been charged costs related to this treatment, visit the Claim a refund for treatment costs page for information about:
- how to apply
- what you can claims a refund for
- what information you'll need to provide
Claim a refund for treatment costs
If you have paid for medically necessary state-provided healthcare whilst visiting an EU country, Switzerland, Norway, Iceland or Liechtenstein, you may be able to claim a refund of your costs. Any refund is subject to eligibility.
Not all state-provided healthcare is free within these countries and you may be required to pay for services which are usually provided for free in the UK.
Visit the Claim a refund for treatment costs page for more information about:
- how to apply
- what you can claim a refund for
- what information you’ll need to provide
If you have travelled to receive pre-planned treatment using an S2, refer to the S2 section on this page for more information.
Make a complaint
If you need to make a complaint about any aspect of Overseas Healthcare Services, including the Immigration Health Surcharge reimbursement, contact us by:
Telephone: 0191 218 1999
Telephone from outside the UK: +44 191 218 1999
Monday to Friday, 8am to 6pm
Find out about call charges
If this helpline has not been able to resolve your complaint, you can contact us by:
Email: nhsbsa.ohscomplaints@nhsbsa.nhs.uk
This email address is only for customers to register complaints. Any general queries sent through to the complaints email account will not be responded to.
You can also write to us:
Complaints
Overseas Healthcare Services
Bridge House
152 Pilgrim Street
Newcastle Upon Tyne
NE1 6SN
For more information about complaints read the Overseas Healthcare Services complaints policy (PDF: 185KB).
Report suspected fraud
If you suspect that somebody has fraudulently applied for or used a UK GHIC or UK EHIC they are not entitled to, you can report this to the NHS Counter Fraud Authority.
Alternatively, you can email your concern to us at lcfs@nhsbsa.nhs.uk.