Prescription prepayment certificates (PPC)
Medical and maternity exemption certificates
NHS tax credit exemption certificate
NHS Low Income Scheme
Prescription Exemption Checking Service (penalty charges)
Dental Exemption Checking Service (penalty charges)
European Health Insurance Card (EHIC)
Following the results of the EU referendum, no changes have yet been announced to the EHIC service. We are continuing to provide the EHIC service as usual, and you can apply for and use your card as before.Apply for a new or replacement EHIC free of charge
Contact us about your EHIC or EHIC application
Online: using our online form
Telephone: 0300 330 1350
Outside UK: +44 191 283 3909
Advisers are available Monday to Friday, 8am to 6pm and on Saturday, 9am to 3pm (UK time).
Our voice automated service is also available 24 hours a day.
Find out about call charges
If you're deaf or hard of hearing and you have a textphone (sometimes called a minicom), you can contact us using the Text Relay service. Dial 18001 then the relevant phone number.
Our customer contact centre will be closed on Christmas Day, Boxing Day and New Year’s Day. It will be open between 8am and 4pm on Christmas Eve and New Year’s Eve.
Our postal address
NHS Help with Health Costs
152 Pilgrim Street
Newcastle upon Tyne
Contact the relevant service directly.
If they can't resolve the issue, our advisers will help you with the next stage of our complaints procedure (PDF:131KB).