NHS Help with Health Costs

Contact NHS Help with Health Costs

Prescription prepayment certificates

Buy online

Contact us online: use our online form

Telephone: 0300 330 1341

Opening hours: Our voice automated order line is available from 5am each day until 2am the following day, or you can speak to an advisor 8am to 6pm Monday to Friday, 9am to 3pm on Saturday.

Find out about call charges.

Medical and maternity exemption certificates

Online: use our online form

Telephone: 0300 330 1341

Opening hours: 8am to 6pm Monday to Friday, 9am to 3pm on Saturday.

Find out about call charges.

NHS tax credit exemption certificate

Online: use our online form

Telephone: 0300 330 1347

Opening hours: 8am to 6pm Monday to Friday, 9am to 3pm on Saturday.

Find out about call charges.

NHS Low Income Scheme

Online: use our online form

Telephone: 0300 330 1343

Opening hours: 8am to 6pm Monday to Friday, 9am to 3pm on Saturday

Find out about call charges.

Prescription Exemption Checking Service (penalty charges)

Online: use our online form

Telephone: 0300 330 9291

Opening hours: 8am to 6pm Monday to Friday, 9am to 3pm on Saturday

Find out about call charges.

Dental Exemption Checking Service (penalty charges)

Online: use our online form

Telephone: 0300 330 1293

Opening hours: 8am to 6pm Monday to Friday, 9am to 3pm on Saturday

Find out about call charges.

European Health Insurance Card

Following the results of the EU referendum, no changes have yet been announced to the European Health Insurance Card (EHIC) service. The NHS Business Services Authority is continuing to provide the EHIC service as usual, and you can apply for and use your card as before.Apply for a new or replacement EHIC free of charge

Information about EHIC on the NHS website

Contact us about your EHIC or EHIC application

Online: use our online form

Telephone from within the UK: 0300 330 1350

Telephone from outside the UK: +44 191 283 3909

Opening hours: Voice automated service available 24 hours a day, or you can speak to an advisor 8am to 6pm Monday to Friday, 9am to 3pm on Saturday (UK time)

Find out about call charges.

 

Textphone

If you're deaf or hard of hearing and you have a textphone (sometimes called a minicom), you can contact us using the Text Relay service. Dial 18001 then the relevant phone number. 

The contact centre will be closed on Christmas Day, Boxing Day and New Year’s Day. It will be open between 8am and 4pm on Christmas Eve and New Year’s Eve.

Our postal address

NHS Help with Health Costs 
Bridge House 
152 Pilgrim Street 
Newcastle upon Tyne 
NE1 6SN

Complaints

Please contact the relevant service directly. If they can't resolve the issue, our advisors will help you with the next stage of our complaints procedure (PDF:131KB).

Got a question?

Travelling to Europe?

Do you pay prescription charges?

Universal Credit toolkit

Resources for GPs, pharmacies, dental practices and support organisations

Read more

Surveys and research

Help us to review and develop our services by sharing your views

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Advice in other languages

How to access information on help with NHS health costs in other languages

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