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Contact NHS Help with Health Costs

Prescription prepayment certificates (PPCs)

Contact us

Online: using our online form
Telephone: 0300 330 1341
Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges

Medical and maternity exemption certificates

Contact us

Online: using our online form
Telephone: 0300 330 1341
Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges

NHS tax credit exemption certificate

Contact us

Online: using our online form
Telephone: 0300 330 1347
Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges

NHS Low Income Scheme

Contact us

Online: using our online form
Telephone: 0300 330 1343
Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges

Prescription Exemption Checking Service (penalty charges)

Contact us

Online: using our online form
Telephone: 0300 330 9291
Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges

Dental Exemption Checking Service (penalty charges)

Contact us

Online: using our online form
Telephone: 0300 330 1293
Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges

European Health Insurance Card (EHIC)

Following the results of the EU referendum, no changes have yet been announced to the EHIC service. We are continuing to provide the EHIC service as usual, and you can apply for and use your card as before.Apply for a new or replacement EHIC free of charge

Information about EHIC on the NHS website

Contact us about your EHIC or EHIC application

Online: using our online form
Telephone: 0300 330 1350
Outside UK: +44 191 283 3909

Advisers are available Monday to Friday, 8am to 6pm and on Saturday, 9am to 3pm (UK time).
Our voice automated service is also available 24 hours a day.
Find out about call charges

Textphone

If you're deaf or hard of hearing and you have a textphone (sometimes called a minicom), you can contact us using the Text Relay service. Dial 18001 then the relevant phone number. 

Our customer contact centre will be closed on Christmas Day, Boxing Day and New Year’s Day. It will be open between 8am and 4pm on Christmas Eve and New Year’s Eve.

Our postal address

NHS Help with Health Costs 
Bridge House 
152 Pilgrim Street 
Newcastle upon Tyne 
NE1 6SN

Complaints

Contact the relevant service directly.

If they can't resolve the issue, our advisers will help you with the next stage of our complaints procedure (PDF:131KB).