Prescription prepayment certificates
Medical and maternity exemption certificates
NHS tax credit exemption certificate
NHS Low Income Scheme
Prescription Exemption Checking Service (penalty charges)
Dental Exemption Checking Service (penalty charges)
European Health Insurance Card
Following the results of the EU referendum, no changes have yet been announced to the European Health Insurance Card (EHIC) service. The NHS Business Services Authority is continuing to provide the EHIC service as usual, and you can apply for and use your card as before.Apply for a new or replacement EHIC free of charge
Contact us about your EHIC or EHIC application
Online: use our online form
Telephone from within the UK: 0300 330 1350
Telephone from outside the UK: +44 191 283 3909
Opening hours: Voice automated service available 24 hours a day, or you can speak to an advisor 8am to 6pm Monday to Friday, 9am to 3pm on Saturday (UK time)
If you're deaf or hard of hearing and you have a textphone (sometimes called a minicom), you can contact us using the Text Relay service. Dial 18001 then the relevant phone number.
The contact centre will be closed on Christmas Day, Boxing Day and New Year’s Day. It will be open between 8am and 4pm on Christmas Eve and New Year’s Eve.
Our postal address
NHS Help with Health Costs
152 Pilgrim Street
Newcastle upon Tyne
Please contact the relevant service directly. If they can't resolve the issue, our advisors will help you with the next stage of our complaints procedure (PDF:131KB).