Prescription prepayment certificates (PPC)
Buy online
Contact us
Online: using our online form
Telephone: 0300 330 1341
Advisers are available Monday to Friday, 8am to 6pm and on Saturday, 9am to 3pm.
Our voice automated order line is also available everyday, 5am until 2am the following day.Find out about call charges
Medical and maternity exemption certificates
Contact us
Online: using our online form
Telephone: 0300 330 1341
Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges
Prescription Exemption Checking Service (penalty charges)
Contact us
Online: using our online form
Telephone: 0300 330 9291
Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges
Dental Exemption Checking Service (penalty charges)
Contact us
Online: using our online form
Telephone: 0300 330 1293
Monday to Friday, 8am to 6pm and Saturday, 9am to 3pm.Find out about call charges
European Health Insurance Card (EHIC)
Following the results of the EU referendum, no changes have yet been announced to the EHIC service. We are continuing to provide the EHIC service as usual, and you can apply for and use your card as before.Apply for a new or replacement EHIC free of charge
Information about EHIC on the NHS website
Contact us about your EHIC or EHIC application
Online: using our online form
Telephone: 0300 330 1350
Outside UK: +44 191 283 3909
Advisers are available Monday to Friday, 8am to 6pm and on Saturday, 9am to 3pm (UK time).
Our voice automated service is also available 24 hours a day.
Find out about call charges
Textphone
If you're deaf or hard of hearing and you have a textphone (sometimes called a minicom), you can contact us using the Text Relay service. Dial 18001 then the relevant phone number.
Our customer contact centre will be closed on Christmas Day, Boxing Day and New Year’s Day. It will be open between 8am and 4pm on Christmas Eve and New Year’s Eve.
Our postal address
NHS Help with Health Costs
Bridge House
152 Pilgrim Street
Newcastle upon Tyne
NE1 6SN
Complaints
Contact the relevant service directly.
If they can't resolve the issue, our advisers will help you with the next stage of our complaints procedure (PDF:131KB).
