Our support email addresses have changed
From 15 March 2023 we have replaced our support email addresses with one email address to make it easier to contact us: DataServicesSupport@nhsbsa.nhs.uk
We provide support to our customers by email. If you would prefer us to respond on Microsoft Teams or by phone, state this at the beginning of your message when submitting your enquiry.
Our support team is available Monday to Friday 8am to 4pm. We aim to respond to your query within 5 working days.
ePACT2
Registration
To find out more on the registration process go to our registering for ePACT2 webpage or email DataServicesSupport@nhsbsa.nhs.uk
Training
Training guides and videos can be found on our ePACT2 user guides webpage. If you have any other questions or require support with ePACT2, contact DataServicesSupport@nhsbsa.nhs.uk
We offer a free, personalised webinar training service to all our users. To find out more and book your session visit our ePACT2 training webpage.
Other help
If you have any other questions or require support with ePACT2 contact DataServicesSupport@nhsbsa.nhs.uk
eDEN
Registration
To find out more on the registration process go to the ‘Registration’ section of our eDEN webpage or email DataServicesSupport@nhsbsa.nhs.uk
Training
Training guides and videos covering a range of eDEN topics can be found on our eDEN training hub webpage.
Other help
For eDEN password resets, training and support queries, contact DataServicesSupport@nhsbsa.nhs.uk
If you have any other questions about eDEN, contact DataServicesSupport@nhsbsa.nhs.uk
eOPS
Registration
To find out more on the registration process go to the 'Registration’ section on our eOPS webpage or email DataServicesSupport@nhsbsa.nhs.uk
Training
Training guides and videos covering a range of eOPS topics can be found on our eOPS training hub webpage.
Other help
For eOPS password resets, training and support queries, contact DataServicesSupport@nhsbsa.nhs.uk
If you have any other questions about eOPS, contact DataServicesSupport@nhsbsa.nhs.uk
Information Services Portal (ISP)
Registration
To find out more on the registration process go to the ‘Register for the portal’ section of our Information Services Portal (ISP) webpage or email DataServicesSupport@nhsbsa.nhs.uk
Training
Training guides and videos covering a range of topics can be found on our ISP user guidance webpage.
Other help
If you have any other questions or require support with ISP, contact DataServicesSupport@nhsbsa.nhs.uk
Catalyst
If you have questions or require support with Catalyst, contact DataServicesSupport@nhsbsa.nhs.uk
Open Data Portal
If you have questions or require support with the Open Data Portal (ODP), contact DataServicesSupport@nhsbsa.nhs.uk
Any other help
If you have any data questions unrelated to ePACT2, eDEN, eOPS, Information Services Portal, Catalyst or Open Data Portal, contact DataServicesSupport@nhsbsa.nhs.uk with your query.