Our support email addresses have changed
From 15 March 2023 we have replaced our support email addresses with one email address to make it easier to contact us: DataServicesSupport@nhsbsa.nhs.uk
ePACT2 gives authorised users access to prescription data and allows you to:
- access easy to use interactive reports and dashboards
- look at high level data summaries down to individual prescription item and patient level detail
- build bespoke analysis
- export data from reports and dashboards
Log in to ePACT2
We recommend you use Google Chrome or Mozilla Firefox to access ePACT2.
Important information and updates
NHS restructure as of 1 July 2022
Changes were made to the NHS structure on 1 July 2022.
Read more about the changes and how it affects our systems and reports (Word: 64KB).
What ePACT2 is
We have produced a short video that explains what ePACT2 is and the data it holds.
Download the video transcript (Word: 240KB)
Registering for ePACT2
You can view details on how to request access to ePACT2. This includes:
- who can register
- who can authorise access to ePACT2
- levels of access to data available
Understanding ePACT2 data
Data is available 6 weeks after the dispensing month.
An explanation of the fields held in the system is available on the Data Dictionary (Excel: 49 KB).
You can use the age logic summary flowchart (PDF: 205 KB) for information on how patient age is determined in ePACT2.
ePACT2 contains data down to single prescription level. If you have access to this level of data, remember that you cannot share confidential data outside of your organisation. For this reason, you should read and agree to the ePACT2 User Agreement as part of the registration process.
Training and support
A range of training materials are available for ePACT2. These are tailored to our different types of users and include written and video guides.
You can also book ePACT2 training webinars with the training team.
You can also sign up to our ePACT2 user forum where you can get useful advice, updates on ePACT2 improvements and discuss ideas with other ePACT2 users. Go to the NHS Futures platform to request access to our forum.
If you have any queries or need support to use ePACT2, contact our support team by:
Email: DataServicesSupport@nhsbsa.nhs.uk
If you would prefer a response through a Microsoft Teams chat or phone call, state this at the beginning of your message.
Feedback
It’s important for us to receive your feedback to help us improve the system and services we provide.
You can send your feedback to: DataServicesSupport@nhsbsa.nhs.uk
Contact us if you have any questions or would like more information.
