Apply for Healthy Start
If you do not currently get Healthy Start payments and think you're eligible, you can find out more about how to apply on the Healthy Start website:
Update your details
If you currently get Healthy Start payments and you need to update your details, you can contact us by:
Email: healthy.start@nhsbsa.nhs.uk
Telephone: 0300 330 7010
Phone lines are open Monday to Friday, 8am to 6pm (except public holidays).
Find out more about call charges.
If you choose to contact us by email, include your:
- reference number or client ID, if you have one
- full name
- date of birth
- address, including your postcode
You can email or call us to let us know if you:
- currently get Healthy Start payments and you're more than 10 weeks pregnant
- get Healthy Start pregnancy payments and you've recently given birth
- have changed your name or address
- were pregnant and have lost your baby
- no longer have parental responsibility for a child under 4
Manage your card or balance
Call 0300 330 2090 to:
- replace a lost, damaged or stolen Healthy Start card
- activate your Healthy Start card
- get your PIN
- hear your balance
This is an automated phone line that's open 24 hours a day, 7 days a week.
If you're Deaf or have a hearing loss
Our automated phone line is not accessible if you're Deaf or have a hearing loss. If you need to manage your card or balance, you can call 0300 330 7010 and use the:
- Relay UK app (opens in a new tab)
- Relay UK textphone service (opens in a new tab)
This phone line is open Monday to Friday, 8am to 6pm (except public holidays).
Find out more about call charges.