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Contact Injury Benefits

If you have any queries about the NHS Injury Benefits Scheme, you can write to us:

NHS Injury Benefits Scheme
PO Box 683
Unit 5
Newcastle Upon Tyne

You can also contact us by:
Telephone: 0345 1212522

Find out about call charges.

Complaints and disputes 

If you think we have made a mistake, or you simply do not agree with a decision, or you feel we have not dealt with your case very well you can read the information in our complaints and disputes leaflet (PDF: 218KB).

This describes what we'll do if something goes wrong. If you decide to invoke our internal dispute resolution procedures, you'll need complete and return the DRP1 form attached to the leaflet.

If your complaint relates to an injury benefit application, then you have the opportunity to view the scheme's medical advisers report prior to it being sent to the NHS Injury Benefits team.

For applications submitted:

  • after 13 February 2018, we'll use the decision stated on the member declaration of the AW13 unless you formally inform us otherwise
  • before 13 February 2018, if you want to see a copy of your report before the NHS Injury Benefits team, then you must make this clear on your complaint to us