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Contact Injury Benefits

If you have any queries about the NHS Injury Benefit Scheme, please write to:

NHS Injury Benefits Scheme
PO Box 2271


Telephone: 01253 774957

Complaints and disputes

If you think we have made a mistake, or you simply do not agree with a decision, or you feel we have not dealt with your case very well you can read the information in our Complaints and Disputes leaflet. This describes what the NHS Business Services Authority will do if something goes wrong. If you decide to invoke our Internal Dispute Resolution Procedures you will need complete and return the DRP1 form attached to the leaflet.

If your complaint relates to an injury benefit application then you have the opportunity to view the Scheme's medical advisors report prior to it being sent to the NHS Injury Benefits Team.

  • If your application was submitted after 13 February 2018 we will use the decision stated on the member declaration of the AW13 unless you formally inform us otherwise.
  • If your application was submitted before 13 February 2018 and you wish to see a copy of your report before the NHS Injury Benefits Team then you must make this clear on your complaint to us.