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Support for the launch of the NHS COVID-19 contact tracing app

We're providing contact centre support for phase 1 of the NHS COVID-19 contact tracing app.

Our contact centre is open 24 hours a day for users on the Isle Of Wight who are symptomatic and need to order a home test kit. We link user addresses with the delivery coordinators on the island so that test kits can be delivered to their homes.

We're also playing a key role in providing customer insight into the app. Our digital and social media team are working with the programme delivery team to listen, review and respond to app feedback.

When the app is launched to the rest of the UK our contact centre support will be replaced by a digital home test kit delivery service. We'll still provide social media management support during the UK-wide phase.