Delays affecting new award claims
We apologise for the delay some of our customers are currently experiencing with their pension applications.
This is affecting new award claims only and has been caused by loss of processing time to allow us to transition to a new system. We aim to make payment within 30 days of the payable date, or the date that NHS Pensions receives all required information.
The majority of our customers are receiving their benefits within 21 days of the usual processing time. We’re working through the cases in strict date order and interest will become payable should some pension benefits be paid late.
How to help us administer the NHS Pension Scheme for members.
You can:
- update and amend member records via Pensions Online (POL)
- get the forms you need
- get technical guidance
- apply for access to the Scheme
- find information on NHS Pensions Finance
- use the Electronic Staff Record (ESR) for pensions
- use our Pensions events calendar to stay informed about NHS Pension Scheme contribution rates, payment schedules and assurance exercises
- access employer resources
- meet our Stakeholder Engagement Team who can help you administer the Scheme and can help with any queries you may have
- contact us
