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My NHS Pension

My NHS Pension is a new online portal which allows you to view and manage your NHS pension in one place.

On My NHS Pension you can:

  • view a copy of your Annual Benefit Statement (ABS)
  • view the personal details we hold for you
  • view your salary history and service employments
  • provide additional contact details, such as a personal email address
  • add and amend your nominations
  • look forward to more features to come in future

More features will be available soon.

Who can access My NHS Pension

My NHS Pension is in the early stages of development, which means we're continuing to develop and add to the features currently available.

Registration to My NHS Pension is currently only available to selected users. We're continuing the roll-out of onboarding to My NHS Pension, and other members will be contacted once they're also able to register. 

Accessing My NHS Pension

If you've a received a letter from us inviting you to register for My NHS Pension with your unique codes, you can sign in to My NHS Pension.

Before starting your registration for My NHS Pension, we recommend reading Guidance for Users of My NHS Pension (PDF: 312KB) which contains further guidance and troubleshooting information.

Unique codes

You can find your unique alphanumeric codes in your letter.

Known facts

You'll be asked to provide known facts, including:

  • first name
  • date of birth
  • National Insurance number
  • NHS Pensions member number

Your member number can usually be found on your payslip listed as ‘SD ref’, or you can find it at the top of your current Total Rewards Statement (TRS) / Annual Benefit Statement (ABS), listed as 'member number'.

When inputting your member number to register for My NHS Pension, just include the 8-digit number, you do not need to add ‘SD’ at the start.

If you need help finding your member number, contact nhsbsa.mynhspension@nhsbsa.nhs.uk.

Username and password

Username

Your username can be up to 15 characters. Usernames are unique, so it will be rejected if the username is already in use.

The system is set up to ensure you use the strongest but easiest to remember password.

Password

Your password must:

  • be at least 12 characters long
  • contain only letters.

We suggest that you try using the ‘3 random words’ method as recommended by the National Cyber Security Council (NCSC).

Which email address to use

We recommend that you use a personal email address to register for My NHS Pension. This way, if you ever leave NHS employment, you'll still be able to access your account.

Email verification

Once registration is completed, you'll be sent an email for verification.

Check all your folders, including junk, for an email from ‘mynhspensionnoreply@nhsbsa.nhs.uk’.

This email will include a link that will verify your account. The link will take you to the My NHS Pension portal and a verification message will appear.

If you've already clicked the link, an error message will appear.

If you're not sure if you've been verified, then log in and if there's no reminder to verify your email then it has been completed.

Security questions

Your answers to your chosen security questions should be alphanumeric.

You are not able to include punctuation or special characters.

Two-factor authentication

Once registered, you'll be asked to log in.

You'll be asked to set up a two-factor authentication.

You can choose either:

  • SMS
  • Authenticator app - popular choices are Google, Apple or Microsoft authenticators

Follow the on-page actions to complete either authentication.

For both options, you'll be presented with recovery codes. We recommend you store these in a secure place. These codes will be required if you lose access to your phone or authentication device.

Some authenticators may ask you to authenticate CompendiaID instead of MyNHSPension.nhsbsa.nhs.uk - authenticate CompendiaID if asked. We're working to update this.

Contact us

If you need any further help or assistance in signing up to My NHS Pension or with using the service, you can contact our dedicated My NHS Pension Customer Contact Centre team by:

Email: nhsbsa.mynhspension@nhsbsa.nhs.uk
Online: select service 'My NHS Pension' on our online form

For queries about your employment or pension data in My NHS Pension, contact your employer in the first instance. If you need further support, visit Membership of the NHS Pension Scheme for more information.

Email: nhsbsa.pensionsmember@nhsbsa.nhs.uk
Phone: 0300 3301 346.

You can also contact your employer.