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Government Gateway access to TRS and ABS is closing 12 December 2018

You’ll not be able to access your Total Reward Statement (TRS) and Annual Benefit Statement (ABS) through Government Gateway from 12 December 2018.

You’ll now have to access these through the GOV.UK Verify service.

Depending on your circumstances, you’ll receive either a Total Reward Statement or an Annual Benefit Statement each year.

You can find out:

View your statement

There are two ways you can access your TRS statement:

  • using Verify
  • using ESR Employee Self Service

Log in to TRS using GOV.UK Verify


What GOV.UK Verify is

To use some digital services, the government needs to check you are who you say you are. GOV.UK Verify gives you simple access to services like checking your state pension or driving licence details. 

It’s safe and secure

GOV.UK Verify has been developed by the Government Digital Service (GDS) and meets the highest levels of international standards for security and data protection. With GOV.UK Verify, you can be confident your identity is protected.

Partner companies assure your identity. This means the government never needs to see your personal information and the partner companies never know which service you’re using.

It gives you access to services you use

You only need to register with GOV.UK Verify once. You’ll then be able to quickly and easily access government services. You’ll be able to securely log in with your username.

It’s simple to use

  1. You’ll be asked some questions to work out which partner companies are most likely to be able to verify your identity
  2. You then choose from a list of carefully selected partner companies who can verify your identity
  3. They ask you some questions to establish it’s really you. For example, you might be asked for information about your passport or driving licence

None of this data is seen by government or stored centrally. It’s the best way to protect your information and to keep things simple, safe and secure.

There are a number of ways our partners check your identity including: driver’s licence, passport or answering a question based on your credit history.

There’s more information about GOV.UK Verify available on their website.


To access your TRS using ESR Self Service, log in to ESR and use the 'Total Reward Statement' link.

What ESR Employee Self Service is

The Electronic Staff Record (ESR) is an integrated HR and payroll system for NHS organisations in England and Wales.

ESR allows NHS employees to view and maintain their personal information, and develop their professional knowledge. 

Not all NHS Employers offer access to ESR, ask your employer if you would like more information.

You can get help with accessing your statement via ESR Employee Self Service


If you have trouble accessing your TRS

Trouble accessing your statement using GOV.UK Verify

The next step is to contact us and one of our customer contact advisers will help you through the process.

Contact us by:
Telephone: 0300 3301 351

Trouble accessing your statement using ESR Employee Self Service

If you’re having trouble accessing ESR, contact your local ESR administrator for help.

    Logged in but having further problems

    Haven't received a TRS Statement

    You might not receive a statement if:

    Cannot view your NHS Pension information

    Your NHS Pension information might not be available if you're:

    • not a member of the NHS Pension Scheme
    • a new member of the NHS Pension Scheme with less than one year’s service
    • already receiving an NHS Pension

    There may be an issue calculating you NHS Pension using the automated system. Contact your employer for an estimate of your NHS Pension benefits.

    Cannot view your employment information

    You might not be able to view your employment information if:

    Your employer will let you know when a new statement becomes available.

    You can also find out by: