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Why you might not be able to see a statement

There are 3 main reasons why an annual benefit statement (ABS) may not be available for you:

  1. You’re not eligible to receive an ABS this year
  2. We need to manually calculate your ABS because your scheme membership pattern is complicated
  3. Further investigation is required

You’re not eligible to receive an ABS this year 

This could be because:

  • you’re not a member of the NHS Pension Scheme
  • you joined the scheme after 31 March 2021, or you joined before this date, but your membership record has not been updated by your employer - this means we do not have the information we need to calculate your ABS
  • you’re a member of the pension scheme but there is not an exact match between the data in your NHS Pensions record and your ESR (electronic staff record) which means your ABS cannot be displayed

We need to manually calculate your ABS because your scheme membership pattern is complicated 

This could be because you're:

  • a male nurse with different normal pension ages (55/60)
  • a re-employed pensioner
  • drawing down some of your pension
  • buying additional pension or Early Retirement Reduction Buy Out (ERRBO)
  • a practitioner with added years and transition scheme membership
  • a practitioner who has chosen to move into a different Scheme or Section
  • a practitioner who left the Scheme before 1 October 2009

Further investigation is required

This could be because we have a query about the data in your pension record that needs to be resolved before a pension statement can be produced.

For example, you may be working in more than one post and the time you’ve worked has exceeded the pensionable time allowed.

Alternatively, it could be because you’re subject to membership restrictions, as you’ve exceeded the maximum membership allowed.