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Member Hub

Delays affecting new award claims

We apologise for the delay some of our customers are currently experiencing with their pension applications. This is affecting new award claims only and has been caused by loss of processing time to allow us to transition to a new system.  We aim to make payment within 30 days of the payable date, or the date that NHS Pensions receives all required information. The majority of our customers are receiving their benefits within 21 days of the usual processing time. We are working through the cases in strict date order and interest will become payable should some pension benefits be paid late.

In the Member Hub you will find all the information you need about being a member of the NHS Pension Scheme.

If you work for the NHS and you are not in the Scheme, you can find out how to join.

If you have a change of circumstances

There may be changes in your circumstances that can affect your pension.

Find out what to do if you:

Your pension

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Tax considerations

Preparing for retirement

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It’s also important that you tell us about a change of address or personal details so we can keep our records up to date.