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Stakeholder engagement team

Our team is here to help you administer the scheme and can help with any queries you may have.

Our purpose is to:

  • engage, educate and escalate any issues
  • act as the voice of employers
  • ensure collaborative working within our organisation

Our role is to work with a team of experienced administrators who:

  • help to maintain the employer and stakeholder email accounts
  • keep contact details up to date
  • co-ordinate stakeholder events

As a team, we play an active role in:

  • attending regional pension group meetings
  • hosting some regional pensions special interest group (SIG) meetings
  • providing regular updates
  • delivering educational training

Contact us

Our 7 stakeholder engagement managers are responsible for different employer types of issues.

View our team structure (PDF: 148KB) to check who your assigned point of contact is.

You can contact us by email at:

To report service incidents and suggest improvements, you can use the service improvement/incident form (PDF: 149KB) to suggest improvements or raise issues.

The form must be sent to by a named pensions administrator.

The stakeholder engagement team will take forward any incidents reported. They'll ask the referrer to submit a business development form (PDF: 222KB) to their regional pension group (if applicable). 

Use the flowchart for incidents and changes (PDF: 258KB) if you would like more information.

We'll respond to all requests with a full response. It will explain what we are doing to help or give a reason why a suggestion cannot be taken forward.

Read more about the NHS Pensions service improvement and development board in the terms of reference (PDF: 68.3KB).