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Useful information for pensioners

P60s and Advice of Payments

P60s and Advice of Payments (AOPs) will typically arrive by the end of May. These will be sent in batches with the 2026 Pensioner Newsletter.
Only contact us if you have not received your pack by 1 June 2026.

Your NHS Pension is paid into your nominated bank account in equal amounts on the same day each month.

You can find your payment date on your award letter.

NHS pensions are subject to an annual increase which is based upon the consumer price index (CPI) as provided by HM Treasury each year. 

The increase for 2025/26 is 3.8%.

The annual increase will be applied to your pension at the start of April in line with the new tax year.

You’ll receive an ‘advice of payment’, detailing your new rate and percentage increase in your April and May payments.

You can also read our frequently asked questions guide (PDF:274KB) for information on pensions increase and P60s.

HMRC tells us how much tax to deduct from your pension.

If you have questions about which tax code you’re on or tax liability, you can contact HMRC by:

Telephone: 0300 200 3300

Find out about call charges

You can write to:
HM Revenue & Customs,
Pay As You Earn,
PO Box 4000,
Cardiff,
CF14 8HR

You’ll need your:

  • National Insurance number
  • PAYE reference, which you can find on your pension advice note or P60

You might also need your:

  •  NHS Pension membership number, which you can find on your award letter.

Each year, we'll send you a P60. The P60 includes information about the pension we have paid you and the tax deducted during the tax year.

You'll typically receive your P60 by the end of May.

The amount before tax shown on your P60 is usually different from the yearly rate paid for most of that year.

This is because either:

  • your pension started during the tax year
  • it was not paid in full for the whole of the tax year

For any queries about your P60 contact HMRC.

You can also read our frequently asked questions guide (PDF:274KB) for information on pensions increase and P60s.

You'll not receive a payslip each month. We’ll only send you a monthly payslip if there's been a change to your pension, usually because of a tax code change or you have received pensions increase.

If you need to request a payslip, you can contact us.

Payslips can only be issued for the current tax year. This runs from April until March.

We’re required by law to attach court fines to pension records if notified by the proper authorities.

The contact details of the organisation applying the fines will be on your award letter.

If you need more information, or if you want to question the application of the fine, you should contact this organisation.

We don’t have access to the specific details of the fines applied to your pension.

A deduction of earnings order is made by the Child Maintenance and Enforcement Commission under child support law.

Their details will be on your award letter.

If you need more information, you should contact the Child Maintenance and Enforcement Commission.

We do not have access to the specific details of the fines applied to your pension.

Information about the Lifetime Allowance is available in our member hub.

When applying for your pension you might have chosen to make voluntary deductions to go to the British Health Care Association.

Details of the voluntary deductions are on your pay slip. These deductions will normally be made monthly.

If you want to cancel or change these deductions, you can contact us.

The full list of organisations you can make voluntary contributions to is in the retirement guide.

We’ll send you a newsletter every year with your P60.

You can read our newsletter:

2026 Pensioner Newsletter (PDF: 422KB)2025 Pensioner Newsletter (PDF: 738KB)2024 Pensioner Newsletter (PDF: 311KB)

If your circumstances change

It's important that you tell us about a change of address or personal details so we can keep our records up to date.

If we're unable to contact you, we may use the services of a third party to check the address shown on your credit history record to see if the address they hold is more up to date. 

This will leave a 'soft trace' on your credit record and will be visible to you if you access your credit report. This does not affect your credit rating.

Failure to maintain contact may lead to a suspension of your pension benefits.